Service Writer/Parts CSR - Full Time

Service Writer / Parts CSR

At Landscapers Supply, our Service Writer / Parts CSR role is one of the most important positions in the store. You're the connection point between customers, technicians, parts, and management the person who keeps the entire service operation moving smoothly. If you enjoy helping customers, staying organized in a fast-paced environment, solving problems, and being at the center of daily operations, this is a career opportunity where you can truly make an impact. This role combines customer service, service coordination, parts ordering, communication, and operational support into one exciting and rewarding position.

Why Join Landscapers Supply? We're Growing With 8 locations across South Carolina and Georgia and more expansion ahead there's real opportunity to grow your career with us. A Role That Matters You'll be a key part of the customer experience and a major contributor to the efficiency of the service department. Fast-Paced & Engaging No two days are the same. You'll work with customers, technicians, service repairs, parts ordering, and equipment coordination every day. Team-Oriented Environment We believe great teams build great businesses. You'll work alongside experienced technicians, coordinators, managers, and parts professionals who support one another. Closed on Sundays We believe work-life balance matters.

About Landscapers Supply Landscapers Supply is a locally owned company serving contractors, homeowners, landscapers, and outdoor enthusiasts for over 30 years. We specialize in:

• Commercial-grade power equipment
• Hardware and outdoor products
• Bulk landscaping materials
• Full-service equipment repair
• Contractor and homeowner solutions

Affiliated with ACE Hardware and True Value Hardware, we combine local customer service with industry-leading products and expertise. With multiple locations and continued growth throughout the Southeast, we're building a company where hardworking people can build lasting careers. Our Culture: ICARE Everything we do is built around our ICARE values:

• Integrity Integrity First
• Committed Committed to People
• Accountability Accountability Mindset
• Results Results Driven
• Exceeds Expectations Exceed Expectations

We're looking for team members who bring professionalism, energy, and a strong customer-first mindset every day. What You'll Do As our Service Writer / Parts CSR, you'll act as the "orchestra conductor" of the service department coordinating communication, paperwork, repair workflow, and customer service from start to finish. You'll help customers through the repair process, track equipment status, order parts, support technicians, and ensure customers receive timely updates and exceptional service.

Key Responsibilities Customer Service & Communication

• Greet and assist customers with service and parts requests
• Listen carefully to customer concerns and equipment issues
• Provide clear, professional communication throughout the repair process
• Update customers on repair timelines, delays, and approvals
• Deliver a positive experience customers will remember

Service Coordination

• Create repair orders and collect customer approvals
• Coordinate repair workflow between technicians and service staff
• Track equipment progress through the shop
• Schedule customer pickup or delivery once repairs are complete
• Collect payments and close repair orders

Parts Support

• Order parts needed for repairs and maintain stock inventory
• Assist customers with parts sales and ordering
• Verify warranty eligibility and process warranty claims
• Communicate parts availability and delays to customers and technicians

Shop & Operational Support

• Maintain clean and organized service office areas
• Open and close the cash register daily
• Complete service paperwork accurately and efficiently
• Support overall service department organization and workflow

What We're Looking For We're looking for someone who enjoys helping people, thrives in a busy environment, and can balance customer service with organization and operational efficiency. Required Qualifications

• Experience working directly with customers
• Strong communication and interpersonal skills
• Positive, friendly, and professional attitude
• Ability to stay organized and calm in a fast-paced environment
• Ability to efficiently manage multiple tasks and priorities

Preferred Qualifications

• Experience in a repair shop or service environment
• Parts experience for small engines or outdoor power equipment
• Basic knowledge of engines and parts
• Familiarity with POS systems
• Basic Microsoft Office knowledge

Physical Requirements

• Ability to lift and handle up to 70 lbs

Benefits Benefits may vary based on full-time or part-time status and may include:

• Health & Dental Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Professional Development
• Career Advancement Opportunities
• No Sunday Hours

Grow Your Career With Us At Landscapers Supply, we're building more than a service department we're building a team of people who care about customers, support each other, and take pride in doing great work. If you're ready to join a fast-growing company where your work matters and your future can grow, apply today. Join the Landscapers Supply Team.