Lounge Server

Executive Club Lounge Host

The role of the Executive Club Lounge Host is to create 100% guest satisfaction by serving lounge customers in a prompt and efficient manner.

The Radisson Hotel Salt Lake City Downtown, located at a walking distance to downtown attractions and events, is looking for an energetic individual to our Food & Beverage team as an Executive Club Lounge Host.

Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer a package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees.

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

Essential duties and responsibilities:

• Greets executive guests in the private Executive Lounge.
• Responds to guest enquiries and advises them of the amenities the hotel offered.
• Provides and contributes to the first impressions of our Guests, must perform the following tasks to the highest standards.

Oversees the operation of Executive Lounge:

• Coordinates and replenish all Guest supplies and amenities offered to the required standards in accordance with Choice Hotels.
• Maintains clean, orderly, and stocked all work areas.
• Processes accurately check-ins and check-outs.
• Stays current with all hotel services as well as VIP requests and special events.
• Demonstrates acknowledgment of external locations, attractions, and landmarks in the vicinity of Salt Lake Downtown area.
• Projects a professional manner with an emphasis on hospitality and Guest service.
• Complies with Hotel security, fire regulations, and all health and safety legislation.
• Executes tasks as instructed by the Executive Lounge Supervisor or Manager.
• Serves your role and team in an environmentally-conscious manner.
• Communicates with other departments regarding supplies, special events, staffing, and other areas as they pertain to the Executive Lounge.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides yes, I can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality.

Requirements:

• Minimum one - two years food and beverage experience.
• Excellent oral and written communication skills.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
• Able to resolve conflicts guests, supervisor, and employee.
• Knowledge of local, state, and federal liquor laws and regulations.
• Guest-friendly personality.
• Ability to multitask and work well under pressure.
• Basic computer skills in Microsoft Office Suit.
• Long hours are sometimes required, ability to work flexible schedule.
• Ability to sit, stand, or walk for long periods of time.
• Ability to lift 50 pounds occasionally and push or pull room service carts up to 75 pounds.
• Good manual dexterity for the use of common office equipment.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.