Field Engineer_ Boston ,MA (W2/Direct Client) Airline

Field Engineer

Contract/ Contract to Hire

Boston ,MA

W2/Direct Client

MAC/Windows/ PC Deployment/ Hardware Exp

• .Responsibilities: Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations
• .Provide service and customer support during field visits or dispatches
• .Diagnose errors or technical problems and determine proper solutions
• .Produce timely and detailed service reports
• .Document processes and procedures
• .Collect and analyze performance data to provide technical assistance
• .Tie workflow to schedules and operational requirements
• .Accurately document solutions related to complex issues
• .Create workaround procedures when standard procedures have failed and ensure issues are resolved
• .Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers
• .Build positive relationships with customers and internal stakeholders
• .Ability to use a ladder as required for equipment installation and support activities

.Qualifications: Strong troubleshooting and customer support skills

• .Excellent communication and documentation abilities
• .Ability to work in office, airport, and operational environments
• .Experience supporting IT infrastructure and end-user devices preferred

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Will wait for your respons

e.Vishnu Sin

ghEmail : View email address on click.appcast.io

omPhone : 470 451 04