Account Representative - Group Benefits

Account Representative - Group Benefits

Hybrid - Covington, LA 70433 Start Date 09/21/2026

At Gilsbar, our actions define us! With a rich history spanning over 60 years, we have dedicated ourselves to investing in our people and our business as a leading National Insurance provider. Our goal is to foster a collaborative work culture that empowers our employees to approach each client with proactive thinking, creativity, and foresight. We are driven by our passion to build enduring partnerships with both our employees and clients, ensuring mutual success and growth.

The top 3 reasons you should work at Gilsbar:

1. Our commitment to work/life balance goes beyond just words we invest in cutting-edge communication technology to empower our team members and ensure they have a positive balance between their work and personal life. At our company, we firmly believe that family always comes first.
2. Your well-being matters to us, and we take it seriously. We understand the importance of taking care of your mental, physical, and financial health. That's why we provide a range of resources to support our team members in leading healthier lives. From lunchtime yoga and meditation sessions to reimbursements for gym memberships and races, we go above and beyond to promote your overall wellness. Because when you're at your best, you can achieve great things.
3. Giving back is not just a value we preach; it's something we practice. We genuinely care about our community, and our employee-led stewardship committee ensures that our actions align with our words. We encourage and incentivize our team members to actively participate in initiatives that make a difference in our community. Together, we strive to create a culture of generosity that permeates throughout our organization.

Job Description

We are looking to expand our Group Benefits team by hiring an Account Representative. This role will focus on providing customer service and renewal assistance for Gilsbar clients within the designated block of business.

The perfect candidate for this position will possess a positive attitude with a keen eye for detail, a creative mindset, and a strong passion for advocating for customers. Additionally, they should be capable of working independently while also collaborating effectively across different departments.

Job Duties:

• Initiate and monitor the renewal process for an assigned block of business.
• Collaborates with colleagues to devise strategies for account renewals and oversee the market assessment process.
• Maintain a comprehensive understanding of the benefit-related products offered by Gilsbar and participate in product training session.
• Engage with clients, producers, carriers, and other departments to discuss policy language and coverage details.
• Serve as primary contact and resource for clients, assisting plan participants with inquiries about enrollment, coverage and other related topics.

Qualifications:

• High School Diploma or General Education Degree (GED).
• 1-2 years of experience preferred, but not required.
• Health & Life License Required, Gilsbar will pay for certification and testing for the ideal candidate.
• General knowledge of Microsoft Office.
• Ability to adhere to a work schedule and work independently in a remote/hybrid setting.
• Proficient verbal and non-verbal communication skills; able to read and interpret documents and produce correspondences.

Benefits:

• Hybrid work schedule (considered after training and job proficiency attainment)
• Employer-paid training and professional development, including education courses, certifications, and licenses.
• Health, Dental, and Vision benefits effective after 30 days of employment.
• Company-paid life insurance, short-term and long-term disability effective after 30 days of employment.
• 401k with company matching.
• Paid holiday, vacation, and personal time.

Gilsbar is an Equal Opportunity Employer that does not discriminate on the basis of any characteristic protected by federal, state or local laws. This Job Description is a summary of the essential functions and tasks that will generally be expected of this position. Gilsbar reserves the right to change this Job Description without notice.