IS Support Specialist

Role: IS Support Specialist

Location: Grants Pass (100% Onsite)

Position Type: Direct Hire, Full Time

Annual Compensation: $60,300

Overview

A Ledgent Technology client is on the hunt for an IS Support Specialist to join a collaborative IT team supporting a multi-site organization. This role is ideal for a well-rounded IT professional who enjoys a mix of systems administration, end-user support, networking, and infrastructure troubleshooting. The successful candidate will provide second-level technical support while helping maintain the stability, security, and performance of the organization's technology environment.

This position offers the opportunity to work in a close-knit team where initiative, reliability, and strong technical aptitude are highly valued. Internal advancement opportunities are available for individuals looking to grow their IT careers.

Key Responsibilities

• Administer and support Windows Server environments.
• Manage Active Directory, Group Policy, and user access controls.
• Support Microsoft 365 technologies including Entra ID, Exchange Online, Teams, and cloud-based services.
• Maintain server software, patch management systems, endpoint protection platforms, and internal applications.
• Troubleshoot and support Cisco networking equipment including routers and switches.
• Support workstation operating systems, desktop applications, and peripheral devices.
• Manage mobile devices and mobile device management solutions.
• Support VoIP technologies including desk phones, soft phones, and cloud-based telephony platforms.
• Maintain local and network printers.
• Administer file permissions and access controls within local and domain environments.
• Support backup and disaster recovery solutions.
• Provide escalation support for complex help desk issues and ensure timely resolution of incidents.
• Document troubleshooting activities, system changes, and support procedures.
• Assist with technology projects, upgrades, deployments, and infrastructure improvements.
• Travel between locations as needed to support technology systems and equipment.

Required Qualifications

• Knowledge and skills equivalent to an Associate's degree in Information Technology or a related field.
• Experience supporting Windows desktop and server environments.
• Hands-on experience administering Microsoft 365 and Active Directory.
• Strong troubleshooting skills across hardware, software, networking, and infrastructure technologies.
• Experience supporting network devices and connectivity issues.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• High degree of professionalism, confidentiality, and sound decision-making.

Preferred Qualifications

• Industry certifications related to Microsoft, networking, or systems administration.
• Experience with Cisco networking technologies.
• Experience with server administration and infrastructure support.
• Knowledge of endpoint management, backup solutions, and security best practices.

Benefits

• Medical, dental, life, and long-term disability insurance
• Paid vacation, sick time, and holidays
• Volunteer Time Off (VTO)
• Tuition reimbursement and professional development support

Work Environment

• Business casual environment
• Fully onsite position
• Small IT team with broad exposure to systems and infrastructure
• Opportunity for professional growth and internal advancement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.