Service Administrator

Job Summary Assist store personnel in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, and daily bank deposits. Essential Duties and Responsibilities Daily maintenance of time cards, warranty claims, and credits Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed Reviews all work orders for accuracy before submitting to the Service Manager for final review Directs incoming service related inquiries and scheduling requests to the Service Manager Help with data entry and customer follow up for Service, Parts, and Sales departments Maintains all filing and records for the service department Keeps necessary supplies on hand and reorders when needed Prepares customer invoices and takes payments when presented to the service office Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends Maintain confidentiality with internal and external information Be able to submit, track, and resolve warranty claims Position Qualifications Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments One year or more experience with office coordinating a plus Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions General understanding of mechanical & technical terms Knowledge of office procedures Ability to speak effectively one on one and in a group Familiar with John Deere and competitive products Maintain a positive attitude, be a team player and provide leadership within the store Complete all duties as assigned High School Diploma or equivalent required Accessibility: If you need an accommodation as part of the employment process please contact Human Resources. Equal Opportunity Employer, including disabled and veterans. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic – Chinese English – Spanish – Chinese If you want to view the Pay Transparency Policy Statement, please click the link: English If you want to view the Employee Rights under FMLA poster, please click the link: English #J-18808-Ljbffr Van Wall Group