Client Service Representative II

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Responsibilities Promptly inform supervisor of potential problems or customer concerns. Promptly review and respond to management and client requests via emails, phone calls, text messages, and verbal communication. Strong focus on providing good customer service. Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Oversee workflow and job balance between staff and ensure tasks are completed within account SLA requirements. Communicate and train team on changes to workflow or procedure. Oversee and manage daily and monthly records on service activity. Effectively communicate with the client and staff. Where appropriate, serve as main point of contact to the client for daily activity and participate in client meetings on account activity. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attend cross-functional trainings to ensure ability to provide coverage when short‑staffed. Site responsibility and location of coverage may change based on client and/or division needs. Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Service mail. Track courier and accountable items (FedEx, UPS, Certified Mail, etc). Research and route unidentified and generic mail. Receive, log, deliver and track messenger items. Respond to customer requests. Perform routine upkeep of equipment. Record and track customer inquiries and fulfillment of requests. Qualifications HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. Prior experience in a customer service environment. Good computer skills and technical knowledge. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Ability to work overtime as needed. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises. May require driving between multiple client locations and/or a personal vehicle with a valid driver’s license and acceptable driving record. Ability to lift up to 50 lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly. Benefits Competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. Employee referral bonus. Employee discounts. “Dress for Your Day” attire program (casual is welcome, based on your job function). Volunteer opportunities to give back to the local community. Swag: a Canon welcome kit and official merchandise. We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor or subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. Workstyle Full‑time on site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. #J-18808-Ljbffr