Lead Cashier - Union - AVAILABILITY REQUIRED 4AM TO 11:30PM

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers.

Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food. Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.

Job Title: Lead Cashier
Department: Front End
Job Region: Oregon/SW Washington
Reports-To: Front End Manager
Exemption Status (typically): Non-Exempt
Union Represented: Yes, NSLU

Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.

About the role: Assists with the execution of department operations and work. Operates cash register, processes and bags customer orders and performs carry-outs. Responsible for till reconciliation and bank deposits. Provides exceptional customer service and contributes to a positive and collaborative team environment.

General Requirements:

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.

Position Responsibilities:

• Guides the work of department staff,

including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed. Runs line chart ensuring that all department staff receive breaks and lunches.

• Adapts approach for different learning styles among staff.
• Supports daily department communication among staff, including updated produce codes, changes to processes, and any other information pertaining to department operations.
• Operates self-checkout or Point of Sale (POS) unit; cashiers, and bags customer purchases; performs carry-outs as needed.
• May be assigned to train new staff on registers and self-checkout.
• Troubleshoots transaction and equipment issues on registers and self-checkout.
• Partners with management to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels. Includes general upkeep and ongoing maintenance and troubleshooting of equipment.
• Ensures consistent service levels in department and calls for back-up as needed.
• Ensures department follows cash handling and register, POS or self-checkout operations. Processes returns per policy and assists cashiers with complex returns.
• Maintains adequate supply of cash. Sells change as needed throughout the day. Maintains FE bank per department guidelines. Prepares daily bank deposits and cash/coin order with accuracy.
• Performs tasks associated with period end, including safe audit and other money-handling tasks as assigned.
• Ensures department complies with alcohol sales regulations.
• Follows company procedures for processing invoices, transfers and credits.
• Assists with the maintenance of FE Resource Guide to ensure cashier accuracy.
• Maintains awareness of current ads, promotions, holidays and events.
• Tools and Equipment Used (not all inclusive):This position is required to use handheld devices and other technology and may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.
• This position works at a Medium* level. Requiredfrequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required.
• Continuously required to: lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands and wrists; grasping/squeezing.
• Frequently required to: lift 11-20 pounds; twist; reach below shoulder.
• Occasionally required to: carry 1-50 pounds; push/pull 11-20 pounds; bend/stoop; crouch/squat; reach at/above shoulder.
• Performs other tasks and duties as assigned.

*Medium means the worker can occasionally (1 – 33%) lift 50 pounds and can lift or carry objects weighing up to 25 pounds frequently (34 – 66%).

What you Bring as a Candidate:

• Previous customer service, food service, retail or grocery experience preferred.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Knowledge of retail Front End Departments/Lead Cashier experience highly preferred.
• Previous supervisory experience preferred.

• Entry level to high level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Benefits Information

All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount. Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits. Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program. Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure. Staff may be eligible for paid holidays, depending on schedule and tenure. Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.