Customer Service Representative

$18 - $21 per hour

Redmond's Complete Comfort

Job Description

Redmond's Complete Comfort | Lock Haven PA

We are a family-owned & operated full-service HVAC, plumbing, & electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.

Customer Service Representative | $18.00 to $21.00 per hour, depending on experience

Work Hours: 8:00am to 5:00pm | Monday to Friday | overtime as required

Job Duties:

Answer and route incoming calls promptly with clear, professional communication
Assist customers via phone, email, chat, and in person with accurate information about products and services
Schedule and coordinate service calls in line with company procedures
Manage warranty registrations, claims, and documentation
Maintain organized records for warranties, returns, and customer interactions
Process warranty claims and keep both digital and physical files up to date
Support the Service Dispatcher to ensure seamless daily operations
Educate customers on products, services, and policies
Conduct outbound calls including appointment confirmations, follow-ups on expiring memberships, and unsold estimates
Maintain detailed customer account records, including inquiries, complaints, and feedback
Deliver a consistently high-quality customer experience
Use ServiceTitan (CRM/dispatch software) daily to manage workflows

Benefits:

Health Insurance: Company covers 75% of the employee premium, 25% for dependents
Retirement Plan: IRA with 3% company match
3 PTO / sick days
6 paid holidays + 2 paid floating holidays (Easter & your birthday)!
40 hours paid vacation

Qualifications:

Minimum of 1 year of customer service experience
Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
Excellent verbal and written communication abilities
Strong interpersonal skills with a friendly, patient, and professional approach
Advanced customer service skills with a focus on delivering a high-quality customer experience
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Comfortable using CRM systems (ServiceTitan experience is a plus)
Problem-solving mindset with a positive, team-oriented attitude
High school diploma or equivalent required

Apply

Vacancy posted 23 days ago

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