Regional Product Support Manager - Service

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION-
CALIFORNIA BAY AREA REGION

REGIONAL PRODUCT SUPPORT MANAGER - SERIVCE:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager - Service to lead their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

In this role, you will own the Service business across the Bay Area. This role is for a competitor who loves to win, builds teams that perform, and wants to be well rewarded for results.

Responsibilities include, but are not limited to:

• Own the overall Service business for the Bay Area, including all aspects of Service department financials: revenue, gross profit, expenses, budgets, and forecasts.
• Work hands-on in each of the Service departments in the region, assisting teams in completing the work, building relationships with customers, and growing the overall business.
• Write the plans for technician recruiting and training, and help each Service department execute them to keep shops fully staffed with skilled technicians.
• Manage work in process (WIP) to keep jobs moving, billed, and closed out.
• Work with the manufacturer to maximize warranty recovery and make sure claims are filed correctly and on time.
• Work with Parts teams to ensure quick, efficient repairs for customers.
• Set goals, track performance, and drive Service teams to hit volume, profit, and customer satisfaction targets.
• Hire, coach, and develop Service managers and supervisors, using Plans of Assistance, Performance Reviews, and Wage Reviews.
• Manage shop equipment and tooling needs through budgeting, capital expense requests, and accurate record keeping.
• Present results and plans to the General Manager.

WHAT YOU NEED:

• A competitive, results-driven leader who plans to build a long-term career at Pape'.
• Proven success leading Service operations, with a strong understanding of budgeting, financial management, planning, and goal setting.
• Strong people skills and a record of developing, retaining, and inspiring teams.
• Excellent oral and written communication skills.
• Computer skills, including the Microsoft Office suite.
• Driver's license with a good driving record.
• Industry experience in construction, forestry, or capital equipment is a plus.
• Some travel will be required.

Compensation: $123,000- 170,000/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Licenses & Certifications

• Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.