Quality Systems & Process Improvement Specialist

Job Description

Job Description

About Microchip USA

Microchip USA is an independent technology distributor headquartered in Tampa, Florida, with additional offices in Houston, Hong Kong, and Shenzhen, China, and a prior presence in Europe. We specialize in sourcing hard-to-find, end-of-life, and excess electronic components, supporting some of the world’s leading manufacturers when traditional supply chains fall short. In a market where availability, speed, and trust matter, we help our clients solve complex supply chain challenges, often when others cannot.

The Opportunity

We are looking to add driven, high-energy professionals to our growing team. This is a critical role that requires innovative, out-of-the-box thinking to effectively develop, maintain, and improve quality processes across the organization.

This position goes beyond routine compliance and process oversight. Success in this role requires the ability to challenge conventional approaches, drive change, and align quality objectives with business goals.

What You’ll Do

• Plan and conduct internal/external audits to varying compliance standards and identify operational bottlenecks. Develop mitigation plans and monitor effectiveness.

• Support organizational scalability by developing repeatable, sustainable, and documented business processes that support growth

• Lead efforts to achieve and maintain applicable quality certifications and accreditations

• Facilitate cross-functional process improvement initiatives that enhance efficiency, quality, compliance, client satisfaction, and operational performance

• Integrate quality management principles into business processes throughout the organization to ensure consistency, compliance, and operational excellence

• Develop process maps, workflows, flowcharts, and procedural documentation across business functions

• Develop and maintain quality directives, policies, and procedures, and support client quality inquiries and resolution efforts to ensure compliance, client satisfaction, and continuous improvement

What We’re Looking For

• Working knowledge of anti-counterfeit electronic component identification, inspection methodologies, and industry standards

• Understanding of Lean Six Sigma or other continuous improvement methodologies

• Excellent technical writing and documentation skills

• Strong analytical and problem-solving abilities

• Ability to interpret technical specifications and quality requirements

• Advanced proficiency in Microsoft Office applications

• Experience with quality management software preferred

Strong understanding of:

• ISO9001, AS9120, ISO14001, and ISO27001

• Root Cause Analysis, Risk Management, and Process Analysis

• Process mapping methodologies and workflow design

Compensation & Benefits

• $70,000 Annual Salary

• Fully paid medical insurance for employees

• Generous Paid Time Off / Holidays

• 401 (k) Retirement Plan Match

Work Environment

• Full-time, in-office role based in Tampa, Florida

• Monday–Thursday: 9:00 AM – 5:00 PM EST / 8:00 AM - 4:00 PM CST (includes a paid lunch break and afternoon break)

• Fridays: performance-based early release

• We believe in working hard, winning together, and creating an environment where performance is recognized and rewarded

Why Microchip USA

• Strong leadership, a growing business, and a fun, energized culture

• Real earning potential tied directly to performance (sales executive positions only)

• Opportunity to help build something meaningful and scalable

• A team environment where people genuinely care for and support each other