Lead Medical Support Assistant

Allied Health Professional

The CITC team is responsible for Care in the Community program appointment management, creating and maintaining authorizations for Community Care, and processing vouchers for: Authorized claims, state Veteran's home, community nursing home, home health care (skilled and non-skilled), dental treatment, non-VA Pharmacy, and facility Community Care referrals. The Lead MSA will assist in planning and, coordinating daily workloads. Major duties include, but are not limited to:

• Plans and carries out projects to improve the efficiency and productivity of the CITC unit.
• Identifies analyses and makes recommendations to resolve conventional problems and situations.
• Provides technical direction to all staff to ensure they have adequate knowledge to complete all tasks.
• Manages the distribution and balance of workload among staff in accordance with established workflow processes.
• Monitors the status and progress of work and adjusts in accordance with established priorities.
• Ensures timely accomplishment of assigned workloads and ensures each employee has enough work.
• Responsible for activities related to entering and maintaining vendor, vendor inquiry, resolving invoice issues, inquiring on the status of invoices and payments, and generating selected reports.
• Assists with on-the-job training for new employees, as well as ongoing training for current employees.
• Monitors work for accuracy, completeness, and conformity with current directives.
• Coordinates timely care for the Veteran based on the priority indicated on the consult.
• Contacts CITC provider to schedule appointment; obtains necessary documentation needed for the CITC provider; coordinates with other service lines to obtain necessary information for CITC provider.
• Schedules appointments for veteran; follow-up after appointments to ensure attendance, and check-up for additional procedures; manages appointments in CTM (no shows, cancellations, rescheduled appointments); informs providers in any change to patient's CITC medical appointment.
• All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service.

Work Schedule: Full-Time, Monday-Friday 8:00am-4:30pm

Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc telework may be approved as determined by Agency policy. Virtual: This is not a virtual position. Functional Statement #: 517-260346-F

Permanent Change of Station (PCS): Not authorized.