Customer Service Representative - Veterans Services

Full-Time | In-Person | Scottsdale, AZ Every Interaction Moves a Veteran Forward. At Veterans Guardian, we help veterans pursue the disability benefitsthey'veearned through their service. As aCustomerService Representative at Veterans Guardian,you'llplay a critical role in that mission by serving as the primary point of contact for veterans throughout their journey.You'llbuild relationships, coordinate communication, manage documentation, and ensure every veteran continues moving through the process with confidence. This is more than a customer service position.It'sa relationship-driven role where your organization, communication, and attention to detail directlyimpactthe experience of the veterans we serve. What You\'ll Do As part of our Arizona team,you\'llown an important stage of each veteran's journey by: Serving as the primary point of contact for current veterans throughout their claims process Managing inbound phone calls and responding to veteran questions with professionalism and empathy Providing monthly check-ins and proactive updates to ensure veterans always know what comes next Maintaining detailed client records and communication notes in Salesforce Processing and organizing documentation to keep filesaccurateand complete Coordinating appointments and communication across multiple departments Monitoring your assigned workload to ensure veterans continue progressing through the process Delivering an exceptional client experience through every interaction Who We're Looking For We'relooking for someone who enjoys helping people and takes pride in keeping things organized. You'llbe successful if you: Build trust easily and communicate with confidence Stay organized while managing multiple priorities Enjoy solving problems and following through Take ownership of your work and pay attention to detail Thrive in a fast-paced, team-oriented environment Want meaningful work where your efforts make a difference every day Qualifications Customer service, client success, hospitality, healthcare, banking, retail leadership, office administration, or call center experience preferred Strong verbal and written communication skills Excellent organizational and time management abilities Comfortable using Microsoft Office and learningnew technology Salesforce or CRM experience is a plus Military experience or familiarity with veterans is appreciated but notrequired WhyVeteransGuardian? At Veterans Guardian, every team memberownsan important part of the veteran experience. We believe every conversation matters, every follow-up has purpose, and every interaction helps move a veteran one step closer to receiving the benefitsthey'veearned. Ifyou'relooking for a career where your work has purpose, your contributions matter, andyou'llbe part of a team committed to serving those who served our country,we'dlove to meet you. Benefits Health Insurance Dental Insurance Vision Insurance 401(k) Paid Time Off Paid Training Career Growth Opportunities Work Location 6991 E. Camelback Rd., Suite A-300 Scottsdale, AZ Monday-Friday | 9:30 AM-6:00 PM This is a full-time, 100% in-office position. #J-18808-Ljbffr Veterans Guardian VA Claim Consulting