Administrator (Support & Operations)
HCL Technologies
Maximum Salary (US): 114000Minimum Salary (US): 64000Job Summary To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback. Key Responsibilities
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Vacancy posted 4 days ago
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