Shop Manager, Bloomingdale's Palm Beach Gardens

Job Description

The Shop Manager is responsible for assisting in the planning and direction of the day-to-day operations of the store’s shared values, standards, policies and procedure. Partners with Shop Manager to ensure overall management of the store, staff, merchandise and customer service.

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RESPONSIBILITIES:

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Customer Service

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• Stresses importance of building a local clientele
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• Assist associates with various customer service issues
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• Ongoing improvement and support of all aspects related to clientling
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Staff Development

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• Ongoing performance management to ensure goals are consistently being met
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• Demonstrates leadership and leads by example.
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• Assists in implementation and execution of the store’s strategic business plans
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Operations

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• Assist in developing store as according to brand’s overall objectives
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• Partner with Shop Manager to carry out buying office directives to ensure proper merchandise mix and sell thru’s
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• Maintain inventory accuracy and shrink rate within company standards by regularly following up with operations and executing applicable initiatives
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Store Visuals

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• Enforce merchandise standards as set forth by visual department
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• Maintains and communicates strong product knowledge
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• Consistently upholds brand’s image
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Human Resources

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• Consistently partner with Shop Manager to network with market competition to assist in staffing and recruiting
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• Supervise store personnel and enforce all department store policies
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• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and NY office
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• Assist in developing, training, and continuously motivating sales team
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REQUIRED SKILLS:

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• Strong interpersonal, organizational, and communication skills
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• Able to work independently as well as collaboratively
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• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
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• Enjoys meeting and interacting with customers
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• Proficient computer skills
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• Energy, attention to detail, initiative, and enthusiasm are required
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Max Mara is an Equal Opportunity Employer. M/F/D/V