Commercial Service Manager - Commercial Service Tire & Auto Shop

Job Title: Commercial Sales Manager

Colony Tire Corporation, located in Charlotte, NC, is currently seeking a full-time Commercial Service Manager to join our team! We offer a comprehensive benefits package including Medical, Dental, and Vision insurance; 401(k), participation in our 100% employee-owned Employee Stock Ownership Plan (ESOP), paid holidays, vacation time, company-paid life insurance and short-term disability. Join a company where your hard work directly contributes to your future ownership and success!

Summary:

The Commercial Service Manager is responsible for overseeing the day-to-day operations of the commercial service department. This role involves managing a team of technicians and service advisors, ensuring excellent customer service, maintaining safety standards, and driving profitability. The Commercial Service Manager will play a key role in ensuring that all commercial service operations meet the company’s quality standards while fostering a positive work environment.

Key Responsibilities; include, but not limited to:

• Team Leadership & Development:
  • Lead, train, and develop a team of service technicians and advisors.
  • Schedule and coordinate the daily workflow of the service department.
  • Monitor performance and provide regular feedback to team members.
  • Ensure adherence to company policies, safety standards, and procedure
• Customer Service & Relationship Management:
  • Maintain strong relationships with commercial customers to ensure satisfaction and repeat business.
  • Address customer inquiries, complaints, and concerns promptly and effectively.
  • Collaborate with the sales team to ensure seamless customer experience.
• Operational Efficiency:
  • Oversee the efficient operation of the commercial service department, ensuring timely completion of all service orders.
  • Implement and monitor processes to improve productivity and reduce costs.
  • Ensure proper maintenance and use of equipment and tools.
• Financial Management:
  • Monitor financial performance, including revenue, expenses, and profitability.
  • Analyze financial reports to identify trends and areas for improvement.
• Safety & Compliance:
  • Ensure compliance with all safety regulations and company policies.
  • Conduct regular safety meetings and inspections.
  • Maintain a clean and organized work environment.
• Inventory & Supplier Coordination:
  • Oversee inventory levels and ensure the availability of necessary parts and supplies.
  • Work with suppliers to negotiate pricing and terms.
  • Monitor inventory usage and adjust orders as necessary.

Work Environment:

• This role requires working in a fast-paced environment with frequent interaction with customers and team members.
• Regular handling of materials up to 100 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
• The job is typically performed in an indoor environment, but exposure to outdoor weather conditions may occur.

Qualifications:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret financial data.
• Strong problem-solving skills and attention to detail.
• Knowledge of commercial vehicle systems and repair techniques.
• ASE (Automotive Service Excellence) certification is preferred.
• OSHA (Occupational Safety and Health Administration) certification is a plus.

Education:

• High school diploma or equivalent; Bachelor's degree in business or related field preferred.
• Minimum of 2 years of experience in a commercial service environment
• Proven experience in managing a team and driving operational success.

Equal Opportunity Employer

Colony Tire Corporation is an Equal Opportunity Employer and VEVRAA federal contractor. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status, in accordance with applicable laws.

We also prohibit harassment of any kind and are committed to maintaining a respectful and inclusive workplace.

View the “EEO is the Law” poster here: