General Manager

General Manager

At Park Avenue Coffee we live by three guiding principles: Good People, Good Coffee, and Good Gooey Butter Cake. Simply put, we strive to energetically engage our customers and team members, serve outstanding, high quality, consistent coffee and delight taste buds with our Gooey Butter Cake.

We are always planning for the future, and are constantly looking for talented people to join our team.

Job Description

We are looking for a leader that will be responsible for the overall success of our cafes. Responsibilities include hiring, training and developing all baristas and team members, ensuring all our guests at the cafe experience exceptional hospitality, and leading the cafes to be successful against our financial and operational goals.

• Build, develop, inspire, and retain an incredible team, regularly giving and receiving positive and constructive feedback and coaching your baristas to develop and be their best
• Ensure every guest at your cafe has a wonderfully hospitable experience, and continually find ways to coach your team to go above and beyond in exceeding guest expectations
• Drive strong and ever improving financial performance of your cafe, finding ways to expand the reach of your cafe and be as efficient as possible in doing it
• Ensure we always meet our high standards of quality and deliciousness for every drink and food item served in your cafe.
• Work on bar and on the floor, not only to help the team in busy moments but to stay constantly connected to the heart of our work and find ways to continually improve it
• Create and maintain a thoughtful work schedule for your team which balances individual, team and cafe needs while meeting our business goals for efficiency
• Oversee all ordering including coffee, milk, pastries, inventory, etc. ensuring that we are always able to meet the requests of our guests while never wasting anything

Qualifications

• A strong and dedicated people leader, who both supports and challenges your people to be their absolute best. You have a record of grooming others to step up and lead
• Obsessed with hospitality and experiences - anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your own team members
• Energized by ambitious and challenging goals - you don't just meet them but surpass them
• Able to balance both the big picture and the nitty-gritty in shaping and leading the strategy for your cafe but also driving excellent day-to-day operations at the smallest level of detail
• Flexible and creative in problem solving - you roll with the punches and have fun doing it
• 2+ years of retail/hospitality experience with a strong preference for coffee, food & beverage
• 2+ years of retail management experience leading a team of 10+ people
• A strong understanding of a profit and loss statement, and knowledge of how to impact it
• Comfort using computer programs
• A love and respect of delicious coffee, food and amazing guest experiences

Additional Information

We offer a dynamic, fun, growing company environment and we look forward to receiving your application! Please be sure to attach a copy of your resume so that we may appropriately evaluate your credentials.

Thank you for your interest, we look forward to chatting soon!