IT Technician (Support)

Posting Number: 2026631

FLSA: Non-Exempt

Work Schedule:

• Approximately 15-20/week
• Flexible days & times available
• Monday-Friday between 8am-5pm

Hiring Pay Rate: $15.00/hour

Job Summary: Serves as the primary point of contact for City of Bryan employees and end users, delivering exceptional front-line technical support for desktops, laptops, mobile devices, printers, and all related peripherals. This role focuses on troubleshooting hardware and software issues, supporting network file and print services, and resolving a wide range of IT application problems to keep city operations running smoothly.

Essential Job Functions:

• Delivers prompt, courteous, expedient and professional end-user support by monitoring and responding to IT support requests submitted via email, phone, or in-person.
• Diagnoses, troubleshoots, and resolves hardware, software, and network-related issues.
• Escalates complex problems to the appropriate team, if needed.
• Accurately classifies, tracks, monitors, and documents support cases to ensure timely resolutions and maintain clear records of all actions taken.
• Installs, upgrades, moves, repairs, and performs preventive maintenance on workstations, laptops, and peripheral devices.
• Researches, recommends and implements solutions for hardware errors, software problems, and recurring technical issues.
• Deploys approved and licensed client software applications, including configuration, testing, and rollout of Microsoft operating systems and Microsoft 365/Office productivity tools.
• Maintains accurate IT asset inventory and strictly adheres to established standards for desktop and laptop hardware and software configurations.
• Stays current with industry trends, best practices, and emerging technologies through continuous learning, online training, and professional development.
• Collaborates effectively with colleagues and demonstrates regular, reliable attendance and responsiveness to work demands.
• Performs related duties as required.
• Responds regularly and promptly to work.