Owner Onboarding Representative

Job Summary The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative delivers sales document presentations for new and existing owner purchases, provides customer support through onsite education and services for club products, follows up on processes, and maintains site customer contact. They give feedback to the OO Manager and balance proactive owner engagement with reactive work to meet owner satisfaction and service standards. Responsibilities Review and complete legal and sales related documents with owners following established process/guidelines (50% time) Provide Owner Education to owners through a private one‑on‑one setting or group education sessions on all aspects of the club products and guide owners in maximizing their vacation ownership (25% of time) Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time) Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time) Coordinate the logistics and reporting functions for all educational events & materials, collaborate with in‑house marketing, sales, and resort team to optimize educational session attendance (5% of time) Other site duties as assigned by OO Manager (5% of time) Qualifications Bachelor’s degree or equivalent combination of education and directly related experience 1+ years Wyndham sales experience preferred; 1 year customer service experience preferred Ability to prioritize and organize tasks Ability to influence Excellent verbal and written communication and interpersonal skills Ability to manage concurrent assignments efficiently Strong conflict management skills Expertise in contract standards (preferred) TNL product knowledge (preferred) Technical skills: TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding Decision‑making authority: Works within guidelines established by OO Director and OO Manager. Autonomy: High level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision. EEO Statement We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr Wyndham Resort Development Corporation