Practice Operations Manager

Lead the day-to-day “front office” operations of Dimer Health's virtual practice, managing a remote Medical Concierge team that schedules, prepares, and supports patients after hospital discharge, and building the processes that keep it running smoothly. About the Role As Practice Operations Manager, you will make sure Dimer Health's virtual practice runs smoothly every day. You will lead our Medical Concierge team who are a patient's first point of contact after a hospital stay. You will report to the Director of Practice Operations and work closely with our providers and clinical team. In your first six months, you will learn every Medical Concierge workflow hands-on, take ownership of the monthly schedule and team check-ins, and become the team's go-to resource. Over your first year, you will roll out new and automated workflows and build a dependable training path for new hires. Success means referrals entered accurately and on time, daily tasks completed correctly, every shift covered, and a team that feels supported. What You'll Do In this role you will own the day-to-day running of our virtual practice: Daily operations – Make sure the practice runs smoothly and that all daily tasks are completed on time and correctly. Referral oversight – Check that every referral is received as expected and entered correctly, and fix gaps quickly. Hands-on coverage – Work one to two Medical Concierge shifts each week to stay close to patients and the team's work. Process automation – Develop processes that automate and streamline our workflows with clinical and technical partners. Workflow rollout – Deploy new workflows to the team and make sure they are adopted consistently. Extended availability – Be available some evenings and weekends to support our 24/7 care model. You will also lead and develop the Medical Concierge team: Scheduling – Build the team's monthly schedule across day, evening, overnight and weekend shifts. Monthly 1:1s – Hold a check-in with each team member every month to give feedback and support their growth. Team support – Be the go-to resource for questions, guidance and escalations throughout the day. Onboarding and training – Orient and train new staff so they are confident in every role and workflow. Accountability – Ensure work is accurate, documented and completed on time across every shift. The base salary for this role is $66,000 – $74,000 per year. Where you fall within the range depends on your experience, skills and relevant training. This is a full-time, exempt position. It is fully remote, with occasional travel to our office in Northern New Jersey and some evening and weekend availability required. As an eligible employee, you will receive paid time off and a Health Reimbursement Arrangement (HRA). Through the HRA, Dimer Health reimburses eligible medical, dental and vision expenses, including an individual plan bought through a state Health Insurance Marketplace, up to an annual limit. You will also receive basic life insurance, with premiums paid in full by Dimer Health. Why Join Us Leaving the hospital is one of the most vulnerable moments in a patient's care. Dimer Health bridges the gap between hospital and home with virtual visits, care coordination and around-the-clock support. As Practice Operations Manager, you will shape how quickly patients reach us, how prepared they are for their visits, and how supported they feel once they are home. You will lead a remote team that covers every shift, from early mornings to overnights. Our company brings together clinicians, operators, data scientists and software engineers who work closely across those lines. You will have direct access to clinical and operations leadership, and the room to fix what isn't working. Our Medical Concierge team is organized into specialized roles, and you will define how that model scales. You will help automate our workflows, build training for every new hire, and grow your leadership skills alongside a company that is still early in reshaping post-discharge care. We believe the biggest opportunities for AI in healthcare won’t come from applying AI to existing workflows, but from using it to fundamentally rethink how care is delivered. That’s what excited us about Dimer: they’re combining AI with real clinical expertise to create a more connected, accessible model of care that extends beyond the traditional healthcare setting. And the numbers on improved outcomes prove that model is working. Partner, SilverCircle Dimer has significantly improved both pre- and post-operative care for our patients. Pre-operatively, patients are seeing the appropriate specialists, getting cleared, and being closely monitored, helping reduce case cancellations due to uncontrolled medical comorbidities. Post-operatively, we’re seeing fewer calls related to pain management, nausea, and constipation, while helping reduce unnecessary readmissions. Dimer Health allows me to make sure that each and every one of my patients remains healthy after surgery. Their caring attitude goes above and beyond. Couldn't be taking care of our patients without them! Dr. Lee F. Starker Surgical Oncologist Since partnering with Dimer Health, we've seen a 70% reduction in missed OR case opportunities and a 100% Net Promoter Score from our joint replacement patients. It's made the overall total joint replacement procedure noticeably smoother and safer. Orthopedic Surgeon Since partnering with Dimer, we've seen after-hours calls decrease by approximately 75%. At the same time, we've been able to better meet our patients' needs around the clock while reducing the burden on our physicians and improving physician satisfaction. Urologic Oncologist Our collaboration with Dimer Health gives my patients an extra hand to hold during their recovery. This access reduces anxiety and prevents complications. The Dimer model has allowed us to make that connection after patients leave our hospital through their Transitionists. It’s been working so well that we’re now looking to expand the model across additional units. President & CEO, Bergen New Bridge Medical Center Dimer is a rare example of a healthcare solution that delivers a true win for every stakeholder: patients, providers, and payers. Very few companies can simultaneously improve patient experience and outcomes, reduce the burden on providers, and lower costs across the system, all while harnessing cutting-edge AI in a responsible and impactful way. Managing Partner, Team8 We believe the biggest opportunities for AI in healthcare won’t come from applying AI to existing workflows, but from using it to fundamentally rethink how care is delivered. That’s what excited us about Dimer: they’re combining AI with real clinical expertise to create a more connected, accessible model of care that extends beyond the traditional healthcare setting. And the numbers on improved outcomes prove that model is working. Partner, SilverCircle Dimer has significantly improved both pre- and post-operative ... (repeated testimonial block identical to above, omitted for brevity) #J-18808-Ljbffr Dimer Health