Member Scheduling Specialist Level 1

Job Description

Job Description

Description:

Member Scheduler Specialist

VuePoint Diagnostics is seeking individuals who truly care about serving others and creating authentic connections with every call. The primary responsibility of this role is to place outbound calls to members identified by the system to schedule them for services available to them at no cost. This colleague will consistently demonstrate hospitality and empathy while efficiently and effectively interacting with members.

The Member Scheduler Specialist reports to the Health Screening Call Center Manager.

Colleagues who are successful in this role typically:

• Work well with minimal supervision and consistently achieve results.
• Finds joy interacting with people of all life experiences, cultures and ethnicities
• Are skilled at building connections and trust over the phone.
• Resilience to maintain a positive attitude when handling objections or rejections.
• Communicate persuasively to overcome common misperceptions about this service.
• Thrive in a structured environment with clear procedures and expectations. 
• Use technology platforms to accurately document interactions. 

Key Responsibilities:

• Make outbound calls to existing or potential members using VuePoint’s system-generated lists.
• Verify Patient Information: Collect and confirm accurate patient information during the scheduling process.
• Compliance and Documentation: Adhere to all privacy and confidentiality regulations, maintaining patient confidentiality while handling and protecting sensitive information. Complete necessary documentation related to scheduling activities accurately and efficiently.
• Customer Service: Show courtesy and respect in all situations, ensuring a positive customer experience. Collaborate with other Member Scheduling Specialists and Field Technicians to ensure customer needs are met.
• Clearly explain the value and process of our in-home screening services to encourage member participation.
• Demonstrate adherence to all VuePoint Diagnostics scripts, policies, procedures and compliance guidelines. 

Qualifications and Skills:

• The ability to speak with members in a relatable style influences them to clearly understand and feel confident about the services we offer. 
• Minimum 2+ years’ experience in a customer service role required
• Minimum 1+ years’ experience in a call center environment preferred
• High school diploma or equivalent required
• Previous experience in customer service, outbound calling, telemarketing, or sales.
• Ability to ensure confidentiality of all members and other relevant information under HIPAA Guidelines.
• Proven ability to meet performance targets in a structured environment.
• Proven ability to persevere and self-direct throughout the workday.
• Follow processes accurately and document precise records.
• Proficient with Microsoft Outlook, Teams, Word, and Excel; able to quickly learn scheduling processes and documentation tools.
• Must be able to perform all essential job functions with or without reasonable accommodations
• Bilingual (Spanish) is plus. 

Hybrid opportunities are available ONLY after meeting and adhering to performance requirements and expectations.

PLEASE NOTE: THIS IS NOT A FULLY REMOTE POSITION.