Customer Support Engineer-Fresno

Job Title

Customer Support Engineer-Fresno

Location(s)

Fresno

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists researchers and clinicians solve the worlds greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11000 colleagues from around the globe are vital to our success and the reason were able to push boundaries in pursuit of better human health.

Find your future at Revvity

Revvity is seeking a Customer Support Engineer to join the West Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the West of the U.S. Individually this position will be working primarily in Fresno CA. However as needed the individual will be expected to travel throughout the region to assist other team members and their customers.

Responsibilities:

The primary duties of the Customer Support Engineer are to install maintain verify performance and repair equipment at customer sites ensuring best-in-class service:

• Install Maintain and Repair equipment at various customer sites
• Act as primary Service liaison for your customers building a strong relationship ensuring their satisfaction
• Achieve response time targets to contract customers
• Keep area Team Leader and Area Sales Manager informed of all issues
• Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
• Manage and complete all Service Orders in a timely manner
• Order and maintain appropriate inventory to support the territory
• Provide non-contract customers billable estimates for servicing of instruments
• Accountability for assigned company assets to include Company vehicle tools test equipment laptop and cell phone
• Complete expense reports for usage of company credit card
• Complete company assigned training in a timely manner
• Report potential quality issues via the corrective action process
• Travel (post-initial training) would likely be minimal and infrequent

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• BS/BA degreein an engineering field or STEM 5 years of experience with installation preventive maintenance procedures troubleshooting support and/or end user utilization of scientific instrumentation

OR

• AS/AA degree engineering field or STEM or Military Training. 7 years of experience with installation Preventive maintenance troubleshooting support and/or end user utilization of scientific instrumentation

Preferred Qualifications:

• Excellent organizational and communication skills
• Experience with multi-label detection plate readers liquid chromatography-mass spectrometry automated liquid handling systems or similar technical experience would be preferred
• Previous OEM service experience (Sciex Waters Agilent Hamilton Tecan etc.)
• Ability to troubleshoot and diagnose complex technical issues
• Strong electro-mechanical skills
• Valid Drivers License
• Experience in MS-Office products

The pay range for this full-time position is a salary 80000..00 Annual USD. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses equity or other benefits which may be applicable and are dependent on the level and position offered.

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What do we offer

We provide competitive and comprehensive benefits to our are some highlights of our benefits:

• Medical Dental and Vision Insurance Options

• Life and Disability Insurance

• Paid Time-Off

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvitys benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal state and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the abilityor unable to usethe online application system and need an alternative method for applying you may contact .

Required Experience:

IC