Assistant Team Leader - Single Office

Job Description

Job Description

POSITION SUMMARY

Under the direction and counsel of the Senior Team, the Assistant Team Leader is responsible for ensuring the maximum effectiveness of daily operations, which will ensure the highest quality of patient care possible for our patients.

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

MINIMUM QUALIFICATIONS

• High school diploma or GED required
• Bachelor’s degree or Associate Degree in Human Resources, Management, or a related field preferred
• Prefer one year of medical management experience in optometry
• Lab and edging experience are a plus
• Retail Management experience with more than 5 staff members

ESSENTIAL SKILLS AND ABILITIES

• Exceptional / Passionate leadership and management abilities
• An extensive knowledge of daily practice operations, preferably in optometry
• Proficient computer skills
• Basic working knowledge of Microsoft Word, Microsoft Excel, Teams, and PowerPoint
• Ability to problem solve, train, and develop
• Excellent communication skills, proper grammar, and business writing capability
• Team-oriented
• Self-directed, highly motivated, able to multitask, work under pressure in a fast-paced environment
• Ability to handle multiple projects at one time and delegate appropriately
• Exceptional interpersonal business skills
• Possess a caring, patient, and friendly attitude
• Experience in conflict resolution

DUTIES AND RESPONSIBILITIES

• Provide management, leadership, and supervision of the staff to ensure efficiency in daily operations
• In conjunction with other members of the management team, perform employee evaluations according to predetermined schedules
• Provide proper supervision of personnel daily
• Encourage and reward outstanding performance. When an employee’s performance is deficient, take corrective action, including coaching, counseling, encouraging improvement and setting goals and timetables.
• Also, in conjunction with Human Resources, issue verbal, written warnings, and PIP plans. Legally terminate employees who fail to improve and/or meet requirements with HR approval and attendance.
• Review staffing requirements and recommend expansion of staff or elimination of jobs as necessary
• Participate in interviewing and selecting personnel
• Conduct three-month and six-month reviews of new hires
• Ensure compliance with employment laws, including but not limited to affirmative action and sexual harassment
• Initiate/maintain/enhance a positive atmosphere of cooperation among the staff
• Lead and motivate staff to achieve financial and qualitative goals
• Resolve day-to-day employee issues
• Enforce and maintain Employee Policy and Procedures Manual
• Conduct employee staff meetings to enhance practice communication
• Ensure the smooth flow of work and patients within the office. Evaluate patient flow and make recommendations for improvement
• Implement and monitor the effectiveness of physician and patient scheduling templates
• Handle distressed or disruptive patients
• Create weekly schedules for associates to ensure proper coverage of the department at al times
• As needed, report the need for repairs or replacement of furniture and equipment
• Keep up to date with new developments in office technology. Discuss the possibility of upgrades to new equipment with IT
• Track sales data and produce reports
• Assist with marketing plans and logistics of marketing
• Efficiently organize the department to meet sales goals
• Monitor sales and inventories to ensure profitability
• Enforce guiding patients with proper ophthalmic frames and lens selections to fulfill their needs and wants to consistently increase the sales of the office
• Manage and serve as a liaison between the patients and the optical, ensuring quality patient care and on-time delivery of products
• Evaluate and arrange for all staff training needs. Measure the effectiveness of the training.
• Maximize technical staff participation in accreditation programs, upgrading of credentials, and skills