Implementation Manager

Job Description

Job Description

Implementation Manager - Client Onboarding (Bilingual – English/Spanish Preferred)

Location: Boca Raton, FL
Work Schedule: Full-Time, In-Office (Monday–Friday)
Compensation: Attractive annual salary + Benefits and Bonus

About GRUBBRR

GRUBBRR is a leader in self-ordering and guest engagement technology, transforming how commerce is transacted across restaurants, retail, hospitality, stadiums/arenas, and government environments.

Our platform powers high-volume, real-world operations through self-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the world’s most recognizable brands.

Role Summary

GRUBBRR is seeking a leader of the end-to-end delivery of complex, multi-location deployments across enterprise clients, including national franchise systems, large venues, and public sector organizations.

This is a high-visibility, client-facing role responsible for balancing scope, timeline, budget, technical execution, and stakeholder alignment across sophisticated implementations involving hardware, software, and integrated payment systems.

You will serve as the point of accountability for successful delivery , coordinating across internal teams and external stakeholders from kickoff through go-live and stabilization.

This role is ideal for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, operates comfortably at both strategic and execution levels, and takes full ownership of outcomes.

GRUBBRR deployments often involve diverse, multi-layered operational teams , including frontline staff, site operators, and support personnel where Spanish is frequently the primary language.

Success in this role requires the ability to:

• Lead training, onboarding, and operational discussions in English and at times, Spanish

• Communicate effectively across executive stakeholders and on-site teams

• Ensure clarity, adoption, and alignment across all levels of the organization

What You’ll Do Project Planning & Enterprise Delivery

• Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations

• Deliver projects on time, within budget, and aligned to scope and quality standards

• Monitor progress, identify risks, and proactively adjust plans to ensure successful outcomes

• Track resource utilization and align projects with staffing and budget expectations

Customer & Stakeholder Leadership

• Serve as the primary client interface throughout the implementation lifecycle

• Build trusted relationships with enterprise stakeholders, franchise operators, venue leadership, and government counterparts

• Lead complex conversations related to scope, timelines, budgets, and change management

• Document and communicate key decisions, risks, and escalations clearly and professionally

Cross-Functional & Technical Coordination

• Drive execution across Product, Engineering, QA, Operations, and Customer Success

• Facilitate requirements gathering and contribute to development of project deliverables

• Coordinate creation of technical design documentation with Product Owners, Architects, and Developers

• Identify opportunities to leverage the full GRUBBRR platform to meet client objectives

Deployment, Configuration, QA & UAT

• Support configuration and customization of GRUBBRR solutions across deployments

• Develop and review QA and UAT scripts

• Lead User Acceptance Testing (UAT), including coordination, execution, and formal client sign-off

• Oversee site readiness, deployment coordination, and go-live execution

• Create training materials and deliver onboarding sessions 

Governance, Reporting & Continuous Improvement

• Facilitate project status reviews and executive-level updates

• Define success metrics and lead post-implementation retrospectives

• Identify opportunities to improve delivery processes, scalability, and efficiency

• Reinforce standardized implementation frameworks and lifecycle methodologies

What Success Looks Like

• Consistent delivery of on-time, on-budget, high-quality implementations

• Strong, trust-based relationships with enterprise clients and internal stakeholders

• Clear governance, communication, and documentation throughout the lifecycle

• Seamless transition from implementation to ongoing customer success

• Continuous improvement in onboarding efficiency and scalability

Required Experience & Qualifications

• Bachelor’s degree in Business, IT, Communications, or equivalent experience

• 3–7 years of experience in project management, implementation, or enterprise onboarding

• Experience managing complex, multi-site or enterprise-level deployments

• Demonstrated ownership of scope, timelines, budgets, and delivery outcomes

• Strong stakeholder management skills, including communication with Director and executive-level clients

• Proven ability to manage multiple concurrent, high-complexity projects

• Strong negotiation, conflict resolution, and escalation management skills

• Comfortable working closely with technical teams, reviewing designs, and supporting deployment activities

• Must be able to work full-time in the Boca Raton office

Nice to Have

• Experience in hospitality technology, POS, kiosks, or fintech/payments

• Background working with franchise systems, stadiums/arenas, or government clients

• Familiarity with QA, UAT, and structured delivery methodologies

• Experience mentoring junior team members

• PMP or equivalent certification

Why Work at GRUBBRR

• High-impact role with true ownership and accountability

• Work on cutting-edge self-ordering, fintech, and AI-driven technologies

• Exposure to large-scale, high-visibility enterprise deployments

• Entrepreneurial environment within a rapidly scaling company

• Collaborative, performance-driven culture

• Beautiful Boca Raton office designed for innovation and teamwork

• Equity opportunity in a high-growth company

• Be part of a platform transforming how customers interact with businesses globally

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