Claims Specialist, Large Loss

Role Description

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

Key Responsibilities

• Investigate, analyze, and determine the extent of liability concerning first party homeowner property large losses and damages of $100K+.
• Negotiate settlements and make payments within scope of authority, settling claims timely, and in the most cost-effective manner.
• Effectively communicate with policyholders, agents, and service providers via phone, email, and internal systems to accurately document claim details.
• Effectively manage loss and expense reserves to ensure accurate and timely reserving practices on all large loss claim exposures.
• Create and maintain comprehensive claim handling documentation in the electronic claims management system and related applications including the completion and escalation of Large Loss Reports (LLR’s).
• Ability to successfully manage a pending claim volume at varying stages in the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
• Ability to understand computer-generated loss estimates and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.

Qualifications

• Proven track record of handling claims and homeowner property losses.
• Previous field adjusting and/or construction experience is extremely valuable.
• Solid technical background that includes an excellent understanding (and hands-on experience) in loss estimating, homeowner policy coverages, and construction.
• Comfortable working in a metrics-driven claims environment.
• Excellent communication and follow-up skills commended by both internal peers and external clients.
• Detail-oriented, organized, and capable of multi-tasking effectively.
• Self-starter that thrives in a fast-paced, team-oriented environment.
• HAAG Certification is a plus.

Requirements

• 10+ years of experience as a desk adjuster in the homeowner/property field.
• Previous experience with Large Loss adjusting.
• Understanding valued policy states and knowledge of which perils apply and when tendering limits are appropriate.
• Previous experience working with contractors and vendors for complex claims resolution.
• Familiarity with large-scale rebuilds and mitigation estimates.
• Currently licensed or eligible for licensing as an adjuster in the states of: TX, FL, NY, LA, MA, and AL (assistance with licensing fees available).

Education

• Bachelor’s degree or equivalent experience is preferred.
• High School Diploma or its equivalent (GED) is required.

Computer Skills

• Proficient with MS Office and other internal insurance-related programs, systems, or applications (Outlook, Word, and Excel).
• Ability to communicate effectively using programs such as Slack & MS Teams.
• Comfortable sharing screens and video chatting.
• Previous experience using estimating software (Cotality) is a plus.

Other

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

Benefits

• 20 days of PTO annually.
• Medical, Dental, Vision.
• Short- and Long-Term Disability (Company Paid).
• Life & AD&D (Company Paid).
• Healthcare, Dependent Care and Transit FSA.
• 401K with a generous matching contribution and no vesting schedule.