QUALITY CONTROL SPECIALIST

Position Title: Quality Control Specialist – Automotive DealershipDepartment: Service / Fixed OperationsReports To: Service Manager or Fixed Operations DirectorPosition SummaryThe Quality Control Specialist is responsible for ensuring that all vehicles serviced, repaired, or prepared for delivery meet dealership quality standards, OEM requirements, and customer expectations. This role performs final inspections, verifies repair accuracy, ensures proper documentation, and works closely with technicians and service staff to reduce comebacks and improve overall service quality and customer satisfaction.Essential Duties and ResponsibilitiesConduct final inspections on vehicles after service, repair, or reconditioning prior to customer deliveryVerify that all work listed on repair orders has been completed accurately and according to manufacturer specificationsPerform road tests when required to confirm vehicle performance, safety, and repair effectivenessInspect vehicle condition, functionality, cleanliness, and appearance before deliveryEnsure quality control checklists and documentation are completed accurately and timelyIdentify incomplete, defective, or substandard repairs and coordinate corrective actions with technicians and service advisorsTrack and report recurring quality issues and trends to service managementSupport compliance with OEM standards, dealership policies, warranty requirements, and safety regulationsAssist in warranty audit preparation and quality compliance reviewsProvide feedback and recommendations to improve service processes and reduce reworkPromote a culture of quality, accountability, and customer satisfactionQualificationsRequiredHigh school diploma or GEDMinimum of 2 years of experience in automotive service, inspection, or quality controlStrong knowledge of automotive systems and repair processesAbility to read and interpret repair orders, service manuals, and quality standardsValid driver’s license with acceptable driving recordStrong attention to detail and organizational skillsPreferredPrevious dealership experience as a technician or service advisorASE or manufacturer-specific certificationsExperience with dealership management systems (DMS)Knowledge of OEM warranty requirements and audit processesSkills and CompetenciesQuality inspection and evaluationProblem-solving and root cause analysisWritten and verbal communicationTime management and prioritizationTeam collaborationCustomer-focused approach #J-18808-Ljbffr