Medical Appointment Scheduler/Operator

Description Florida Physician Specialists has an immediate opening for a Medical Appointment Scheduler/Operators in our McIver Clinic division, located on Lomax Street in Jacksonville, FL. If you are a punctual, reliable and enthusiastic person, we want to hear from you! The Medical Appointment Scheduler/Operator will be responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. This is a fast paced, busy urology practice with over 13 providers and 5 locations. These are full time positions with benefits including medical, dental, vision, and 401K retirement plan. Schedule: Monday-Friday, 8:00am - 5:00pm Essential Functions Answer high volume incoming calls to coordinate and schedule patient appointments Greet incoming patients and schedule or reschedule appointments Collect patient personal data and insurance information Make calls to reschedule appointments when necessary Answer questions and provide other information as requested Direct calls to other departments and relay necessary messages to staff. Maintain the strictest patient confidentiality and adhere to HIPAA guidelines. Benefits 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Disability insurance Employee assistance program Flexible spending accounts Health savings accounts Life insurance Paid time off Schedule 8 hour shift Monday to Friday No weekends Requirements Ideal candidates for this position will have: Prior customer service experience in a healthcare setting Prior scheduling experience in a medical office setting Ability to consistently deliver excellent customer service with a patient-care focus Excellent communications skills, both verbally and in writing Ability to handle sensitive and confidential information Computer proficiency High School Diploma or equivalent (required) Experience Medical Office: 1+ years (Required) Customer Service: 1+ years (Required) Computer Skills: 3+ years (Preferred) #J-18808-Ljbffr