Operations Associate II

Job Duties

Job Description

What is the opportunity?

As an Operations Associate II, you will play a critical role in ensuring the accuracy, compliance, and integrity of essential documents and forms within our organization. Your responsibilities will include meticulously reviewing a variety of materials to verify proper completion, confirm alignment with system data, and ensure adherence to established policies and procedures.

This role demands strong attention to detail, exceptional critical thinking, and the ability to adapt to evolving requirements. By maintaining high standards of quality and efficiency, you will contribute directly to the smooth operation of our processes and the success of our team.

Joining the established Document Processing team, you will have the opportunity to develop specialized expertise, enhance your analytical skills, and grow professionally in a dynamic and collaborative environment. This position is ideal for individuals who thrive in detail-oriented roles and are committed to delivering precise, reliable results.

What will you do?

Provide second to none customer service to our clients via email and phone interactions

Process requests via Salesforce, Workflow and AOS Docupace

Complete daily reports that support Document Processing

Attention to Detail: Ensure all tasks, documents, and communications are executed with precision, minimizing errors and maintaining high-quality standards

Review and validate documents for completeness, accuracy, and compliance.

Compare submitted materials against system records to ensure consistency.

Identify discrepancies, escalate issues, and support resolution efforts.

Adhere to policies and procedures while maintaining confidentiality and data security.

What do you need to succeed?

Must-have

4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience

Demonstrated ability to learn new technology, critical thinking skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality

Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management

Proficient computer skills in Microsoft-based software products including Word, Excel, Outlook, and Access

Nice-to-have

Experience within the document review

Previous experience in the securities, banking or finance industry preferred

Ability to integrate Excel and Access databases into daily work

Knowledge on Broadridge is preferred

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $45,000 - $70,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

Drives RBC's high performance culture

Enables collective achievement of our strategic goals

Generates sustainable shareholder returns and above market shareholder value

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-04

Application Deadline:

2026-09-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

3 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

Yes

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55401

Job Type

Full Time

Place of Work

On-site

Requisition ID

RBCAA0088R0000186933EXTERNALENCA

Job Benefits

Not specified