MSFT Enterprise Services Architect/Manager

Kforce has a client that is seeking an MSFT Enterprise Services Architect/Manager in Miami, FL (Florida). Duties:

• Design, implement, and document Microsoft 365 solutions to meet client needs
• Take ownership of the Modern Workplace suite, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11
• Administrate Entra, Intune, and the M365 Tenant, ensuring security, compliance, and optimal performance
• Collaborate with clients to understand their business requirements and translate them into technical solutions across events, facilities and collaboration landscapes
• Lead and manage complex technical projects, ensuring timely delivery and high-quality outcomes
• Provide technical guidance and mentorship to team members
• Stay up to date with the latest Microsoft technologies and industry trends to provide innovative solutions to clients
• Conduct workshops and training sessions for clients to ensure successful adoption of Microsoft 365 solutions
• Develop and maintain strong relationships with clients, acting as a trusted advisor
• Vendor Management of the outsourced L1/L2 support desk; Ensuring SLA compliance
• Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our restaurants
• Creating, updating, augmenting procedures and processes related to the identification, prioritization, and resolution of end user help requests
• Ensure the support process from L1 through L4 is fully documented and optimized; Hand-offs from L1/L2 into L3/L4 are clear, well managed and properly tracked and reportable
• Create dashboards and summary reports to demonstrate performance of the support entire support process from L1 to L4 ensuring it is within SLA and SLO
• Educational background in Comp Science, Engineering, or Business (with practical technical experience)
• Microsoft certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or similar are highly desirable
• 3+ years of experience leading a team or MSP
• Extensive experience with Microsoft 365 solutions, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11
• Experience in process creation and implementation
• Understanding of common SLAs including ASA, FCR overall SLA, AHT, MTR
• Proven track record of designing and implementing Microsoft 365 solutions for enterprise clients
• Sufficient technical background to understand how systems integrate, hand off data and how to trace those systems attempt to triage hard to solve problems
• Strong project management skills with the ability to lead and manage complex technical projects
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members
• Clear, concise communicator who can translate technical terms into business terms
• Self-motivated and directed
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Ability to analyze data sets to identify trends and report status
• Ability to write instructions and training guides
• Ability to present ideas in business-friendly and user-friendly language
• Experience in retail, hospitality or QSR is preferred