Fishing and Rental Dispatcher

Job Description

Job Description

Salary:

a. Position: Dispatcher
b. Department: Operations
c. Employer: Wildcat Oil Tools, LLC. (WOT)
d. Location: U.S. Operations
e. Reports To: Assistant Manager or District Manager
f. Position Summary

The Dispatcher position is responsible for communications associated with all jobs, delivery of equipment or
materials, service coordination as pertains to the location and its scope of business. The dispatcher serves as a
communications conduit to the Sales and Administrative Departments. The dispatcher will Interface with all
Rental/Fishing-Service Department personnel as well as Regional Admin and third-party vendors as needed.

g. Duties & Responsibilities: (Specific to Department)
i. General:

Communicate with and respond as needed to any and all customer and vendor calls as relates to
assembly of a new job, support of an ongoing job, or reference to information concerning a closed job.
Assist in development of equipment list to define quantity and description as well as scheduling to send out or
receive a job back in to the location.
Communicate with field service personnel regarding the status of the job, equipment and support.
If an item is not returned, take appropriate action to locate the item and update its status in the inventory
management software.
Complete a Load-out Sheet for each job, paying special attention to clearly capture all the needs details, or if
available, create a Delivery Ticket on the inventory management software mobile app.
Collect, define and code any charges related to repair, damaged or lost equipment to proper job tickets
for invoicing
Update of all WOT Sales representatives as requested and/or as needed as to status of jobs
Receive, identify and take proper steps to get capital rental/service equipment serialized and into the
WOT inventory tracking system
Assist in job/equipment-service verification, staging and shipping as needed
Wear company issued PP&E when required, when there is no requirement dress in clean, professional
manner, wearing a collared shirt and appropriate pants. Company-issued attire is acceptable, but clothing
should be neat and free from wrinkles, stains, or excessive or inappropriate graphics.
Maintain a clean and organized workspace. If you notice any mess or disorganization, take responsibility to
clean it up.
Adhere to all company policies
Other duties as defined by Supervisor

ii. Financial: (Specific to Department)
Regularly update the Administrative Department when billing changes occur.
h. QHSE Responsibilities:
Be aware of and apply all WOT QHSE policies and adhere
Complete training necessary to perform a quality job in a safe and environmentally responsible manner
Use Stop Work Authority when unsafe or environmentally unsound conditions could lead to an incident
impacting health, safety, environmental and or well being
Ensure that good housekeeping is maintained
Conduct and or participate in pre-job (pre-task) meetings with fellow employees and document on JSAs

II. CANDIDATE CHARACTERISTICS

a. Experience:
Recent practical experience with oil field equipment as pertains to rental, fishing and service work. Minimum
preferred 3 5 years

b. Education and Training:
High School diploma and hands on experience with current working environment preferred

c. Personal Attributes:
Excellent communication skills a must
Comprehension of materials management and volume control
Ability to effectively deal with problems under pressure
Maintain good client and subordinate relationships
Practical computer skills
Excellent understanding of procedures development
An appreciation of commitment to safety

e. Physical Demands (per day):
Continuously (C) 67-100% Frequently (F) 34-66% Occasionally (O) 1-33% Not Applicable (N/A) 0%
Standing (O)
Sitting (C)
Kneeling/ squatting (F)
Pushing / pulling (F)
Twisting (N/A)
Walking (O)
Climbing stairs/ladders (N/A)
Grasping/ Squeezing (N/A)
Wrist flexion (N/A)
Reaching (N/A)
Overhead reaching (N/A)
Keyboarding (C)
Manual lifting, up to 20lbs at chest level (greater than 20lbs must use buddy system) (F)
Driving (N/A)