Customer Service Agent

Job Description

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation:

$37,000

Responsibilities:

• Find patterns in customer complaints and bring them to the team for improvement
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Maintain customer accounts and update with new account information as needed

Qualifications:

• High school diploma, G.E.D. or equivalent
• Previous work in a customer-facing position
• Excellent active listening, interpersonal, and communication skills

About Company

At NC Farm Bureau Insurance, we believe insurance is more than a product, it’s a service. That’s what makes us different. That’s why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs.