International Patients' Supervisor

This post will be offered as a full-time onsite position; the post holder would be responsible for working as part of the international patients Team. We are currently looking for a dynamic and dedicated Supervisor to join our international team. We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working closely with other departments/consultants & their support services to make this process as smooth as possible for the patient. Royal Marsden has an international reputation for providing the highest quality of care to patients, and responsibilities as the Patients Supervisor are to supervise and manage the team of administrators and interpreters, to handle complaints and to make sure that all tasks are managed in a timely manner. Relevant leadership skills in team building and problem solving are required. Main duties of the job The post holder will be responsible to provide assistance to the international team, clinicians and patients. The post holder will be responsible for ensuring the provision of an excellent standard of customer service to the international patient and the hospital colleagues. The post holder will also be responsible for supervising the international administrators and Interpreters. Detailed job description and main responsibilities Ensure consent is understood by the patient or their chosen advocate. Provide interpreting/translating services to the hospital staff when requested. Phone Interpretation. Document translation. Manage the embassy team and make sure that all emails and phones are answered in a timely manner. Person specification Qualifications Educated to degree level or evidence of equivalent level of ability/ NHS experience ECDL qualification or equivalent qualification/ experience – able to set up spreadsheets and documents as well as input data onto preprepared spreadsheets and word documents Qualification in Interpretation Experience / Knowledge Experience of working as a medical interpreter Knowledge of cultural differences Skills, Abilities and Personal Qualities Highly organised approach and ability to prioritise your own work as well as others. Work under pressure and proactively manage a busy workload. Self-motivated with a proactive approach to problem solving. Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patients sponsors. Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers. Have excellent keyboard skills and be able to work more or less continuously at a computer. Strong sense of quality and able to lead by example, ensuring that customer service is given high priority. Fluent in Both English and Arabic. Ability to work with a high degree of flexibility including working hours. Diversity and Inclusion The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Workplace health and safety At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. It is the expectation of The Royal Marsden that all patient‑facing staff have an annual flu vaccination, provided free of charge by the Trust. Legal requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. #J-18808-Ljbffr