Retail Store Manager

Description

Retail Store Manager


Role Purpose

As a Store Manager, you own the building and lead the people strategy. You steward the customer experience, safety & compliance, merchandising and inventory health, and full P&L delivery. You are accountable for the talent life-cycle of the store team-from hiring and onboarding to coaching, performance management, and succession planning-while fostering a culture that nourishes better lives through our values (Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership).


Core Responsibilities:

1. Building Ownership & Operations

• Own all store operations end-to-end: opening/closing, safety, facilities, temperature controls, food safety & sanitation, cash controls, audits, and SOP compliance; ensure the store is customer-ready at all times.
• Create and foster a Sales Culture by building a predictable, high-performance sales engine.
• Manage P&L: analyze weekly financials, drive topline (traffic, conversion, basket), control labor and shrink, and deliver profitability targets.
• Ensure inventory health: ordering, receiving, FIFO rotation, and in-stocks in partnership with DC/commercial teams.
• Uses key business drivers - including traffic, conversion, basket, labor productivity, inventory and shrink - to set direction, prioritize actions, coach leaders and continuously improve store performance.

1. Talent Life-Cycle Ownership (Team Leaders & Retail Sales Associates)

• Staffing and Scheduling: Anticipate staffing needs; source, interview, and hire store team. Creates and manages labor schedules based on business needs, optimizes coverage during peak traffic, and support sales goals - while balancing associate availability and preferences to sustain engagement and retention. Works all shifts to understand customer base and employee.
• Onboarding & training: deliver structured onboarding, on-the-job training, and certify product/customer-experience standards.
• Performance & coaching: set goals/KPIs, run check-ins, deliver feedback, manage corrective actions, and conduct regular, documented performance discussions.
• Succession & engagement: build bench and manage career paths and progression. Create a store culture where Forkies feel recognized and supported - celebrating wins, providing regular feedback, and building an environment they're proud to recommend as a great place to work.
• Builds and sustains a training culture that develops capability across all store roles, ensuring Team Leaders and Sales Associates are equipped to deliver strong service, confident selling behaviors and consistent execution.

1. Customer & Brand Experience

• Bring to life our service philosophy of personal chef and friendly butcher through consistent demonstration of Wild Fork's service standards.
• Champions a customer-first, sales culture that enhances loyalty-driving higher visit frequency, stronger intent to purchase, improved conversion, and consistently high NPS results.
• Champions a culture of product expertise across the store, ensuring leaders model strong assortment knowledge and the team's confidence supports elevated behaviors and a differentiated brand experience.

1. Merchandising, Marketing & Community

• Champions Wild Fork's merchandising standards by ensuring consistent, accurate planogram execution and coaching the team to deliver a visually compelling, easy-to-shop store environment.
• Strengthens Wild Fork's presence in the community by developing partnerships, participating in local events, and creating high-visibility brand moments that attract new customers and build loyalty.

1. Compliance & Risk

• Own regulatory, food safety, OSHA, and company policy adherence; pass all audits with action plans with timely completion.

Qualifications:

• Bachelor's degree in Business Administration or related field preferred
• 5+ years retail, food, grocery and/or specialty retail leadership; 3+ years as a store-level leader with P&L accountability.
• Strength in hiring, coaching, and performance management; track record building bench.
• Financial acumen (labor, shrink, inventory, margin mix); systems: SAP, Microsoft 365.

• Passion for food and customer experience; ability to lift 50 lbs., stand 8-10 hours, and work in freezer conditions; flexible scheduling including early mornings, evenings, weekends, holidays.
• Be determined and deliver superior results with a sense of urgency, time management, and prioritization
• Demonstrated ownership mentality through determination and discipline
• Acts with respect and values the opinions of others
• Demonstrated ability to meet and work within a budget

Benefits:

• Medical, Dental, & Vision Insurance

• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
• Monthly Bonus Plan - Up to 30% of Base Salary
• 401(k) and Company Match
• PTO: Vacation, Sick, Floating Holidays, Birthday PTO
• Culinary Perks: Culinary Training, Chew on This - Monthly Product Giveaway, Wild Chef - Monthly Allowance to Shop in Store
• Ongoing Development: Mentorship Program, Better Futures Program (free community college)
• Optional Perks: Fin Fit - Financial Resources, Discounts (cars, cell phones, services & more), Employee Referral Bonus Program

EOE, including disability/vets