Systems Administrator

Job Description

Job Description

Why we are different…

Talent. Faith. Thrive.

When you join Food for the Hungry (FH), you embrace God’s calling for your life and engage in work that combines your talents and faith. In the same way that FH is committed to unlocking resilience and flourishing in communities around the globe, we are dedicated to creating a workplace where our team members can thrive and grow. We believe every imaginable problem has a solution and that our contributions make a difference. FH continues to re-imagine impactful solutions to respond to the devastation of poverty globally. FH serves millions of the world’s most vulnerable people, helping them overcome poverty and injustice by collaborating with country offices to build resources, capacity, and resilience. Food for the Hungry turns adversity into impact. FH has harnessed the power of faith for more than 50 years. Our Heartbeat Christian values permeate throughout the organization.

Job Summary

Responsible for the administration, maintenance, monitoring, and operational support of the Food for the Hungry’s (FH) infrastructure systems and services. Supports cloud and on-premises environments, server infrastructure, data center equipment, and operational processes while collaborating with infrastructure, endpoint, and network teams to ensure secure, reliable, and efficient technology services.

Skills & Competencies

• Knowledge of Windows Server, Linux, Microsoft 365, and infrastructure administration
• Understanding of cloud-based services and hybrid IT environments
• Experience supporting physical and virtual server environments and data center infrastructure
• Experience supporting and troubleshooting network infrastructure equipment including switches, firewalls, wireless infrastructure, and rack-mounted systems.
• Experience supporting user accounts, permissions, and system access management
• Ability to troubleshoot infrastructure and operational issues across multiple technologies
• Strong organizational, documentation, and problem-solving skills
• Understanding of cybersecurity and systems administration best practices
• Ability to manage multiple priorities and work collaboratively across IT teams
• Strong customer service and communication skills
• Ability to travel up to 10% of the time per year in the US and internationally, to insecure countries or locations.

Responsibilities

• Administer and support server, cloud, and infrastructure systems.
• Perform installation, maintenance, monitoring, and troubleshooting of physical and virtual server infrastructure.
• Support and maintain data center hardware, rack equipment, UPS systems, and related infrastructure components.
• Manage user account permissions and access controls.
• Monitor system health, backups, maintenance activities, and operational alerts.
• Support patch management, system updates, and routine maintenance activities.
• Assist with Microsoft 365 administration and cloud service support.
• Troubleshoot infrastructure, application, and operational issues as assigned.
• Maintain systems documentation, inventory records, and operational procedures.
• Collaborate with engineering, endpoint, and network teams to support secure IT operations.
• Support cybersecurity initiatives and follow established security standards and processes.
• Participate in after-hours maintenance activities and operational support as needed.
• Other duties as assigned.

Qualifications

• 3+ years of systems administration or infrastructure support experience.
• Experience supporting Microsoft environments, cloud services, and enterprise infrastructure technologies.
• Familiarity with virtualization, server administration, and systems monitoring tools.
• Experience with scripting or automation technologies is a plus.
• Relevant Microsoft or infrastructure certifications are a plus.
• Bachelor’s degree in information technology or related field, or equivalent combination of education and experience.
• Non-profit ministry experience is a plus.

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation, abuse, and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values, Safeguarding and associated policies. Violations to state