Customer Service Delivery Driver (Full Time)

Auto Parts Warehouse Delivery Driver

*Non-CDL position

The Auto Parts Warehouse Delivery Driver will primarily determine the priority of deliveries, receive and review delivery orders for completeness and maintain a clean driving record while adhering to company policy. Deliveries will primarily focus on automotive replacement parts and may include the delivery of heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment from our Bumper to Bumper Auto Parts retail store locations.

Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff and several different companies, including Parts Warehouse Inc. (PWI). We employ more than 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper Auto Parts" family.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Provide exceptional customer service. This includes but is not limited to assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
• Abide by rules of the road and laws for safely operating a vehicle.
• Determine the priority of deliveries including the most timely and efficient route, when not directed by a manager or counterperson.
• Receive and process orders and other documents by reviewing for completeness and clarity before delivery.
• Maintain a clean and well running delivery vehicle by performing routine maintenance and inspections.
• Ability to safely drive a vehicle in different weather and traffic conditions.
• Maintain a valid Driver's License and clean driving record.
• Check in freight, stock, and retrieve parts.
• Handle cash and credit transactions.
• Help answer telephone and wait on customers.
• Work store inventory/assist in other location's inventory, if assigned.

• Maintain a clean facility inside and outside. This includes but is not limited to sweep, mop, pick up trash, straighten and dust shelves, rearrange stock, etc.
• Adhere to scheduled work time unless authorized by a manager.

• All other job duties as assigned.

Our Benefits

All benefits are based on eligibility and subject to change

• 401(k) employer matching
• Company Paid Vacation, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Accident Insurance
• Hospital Indemnity
• Employee Assistance Program
• Employee Purchase Discounts
• Scholarship Program
• Earning Incentives and Bonuses

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; and completes deliveries in a safe and timely manner.

Teamwork - Contributes to building a positive team spirit; supports everyone's efforts to succeed.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Sales Skills - Maintains customer satisfaction; maintains records and promptly submits information.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or equivalent experience or motivation to pursue a GED. Automotive parts and/or customer service experience preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge including web browsing and knowledge of Microsoft Office.

Certificates, Licenses, Registrations

Valid Driver's License (Class E required for all Missouri locations), clean driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb, or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and vibration. The employee is frequently exposed to wet and/or humid conditions and outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace. *This is a Safety Sensitive position due to the use of heavy equipment, moving conveyors and hazardous material.