On-Call/Event Service Staff

On-Call/Event Service Staff

The On-Call/Event Service Staff is a key member of the service team responsible for delivering exceptional guest experiences during private events, member functions, and special gatherings at Common House. This flexible, hospitality-driven role requires professionalism, adaptability, and a passion for creating warm, welcoming environments. Whether assisting with an intimate dinner or a large-scale celebration, the Event Service Staff ensures that service is attentive, seamless, and reflective of the Common House standard.

Core Responsibilities

Guest Experience & Service Excellence

• Provide warm, efficient, and thoughtful service to all guests, ensuring an outstanding dining and event experience.
• Anticipate and respond to guest needs promptly and professionally.
• Greet and interact with members and non-members in a friendly, polished, and engaging way.
• Escort guests as needed and maintain awareness of event flow and guest satisfaction throughout the experience.
• Ensure proper handling of intoxicated guests and report any concerns to management in compliance with liquor license requirements.
• Represent the brand and values of Common House at all times with a positive, solution-oriented attitude.

Event Execution

• Assist in setting, resetting, and clearing tables before, during, and after service according to Common House standards.
• Support a variety of service formats, including plated dinners, buffets, passed hors d'oeuvres, and cocktail-style receptions.
• Participate in the full setup and breakdown of the event, including furniture arrangement, place settings, dcor installation, and cleanup.
• Maintain cleanliness and organization in dining, service, and staging areas during and after events.

Product Knowledge

• Demonstrate strong knowledge of classic and contemporary cocktail recipes to ensure consistent beverage quality.
• Maintain up-to-date knowledge of the food and beverage menus, including ingredients, allergens, preparation methods, and local sourcing.
• Provide accurate descriptions of food and beverage items and offer appropriate suggestions when asked.
• Stay informed on VIP guests, member preferences, and special service notes relevant to each event.
• Stay informed of all beverage changes, 86'd items, and seasonal offerings.

Communication & Team Collaboration

• Communicate clearly with the management team and fellow service staff regarding inventory, guest needs, and operational updates.
• Participate in regular service and product knowledge training sessions.
• Support a team-oriented atmosphere by assisting colleagues and contributing to a smooth flow of service during events.

Operational & Sidework Duties

• Follow all assigned opening, shift, and closing checklists to ensure readiness and smooth execution of events.
• Polish and restock silverware, glassware, and other service ware as needed throughout the shift.
• Maintain side stations, beverage stations, and service tools to appropriate par levels.
• Pre-bus, bus, and reset tables with precision and efficiency.
• Serve water and beverages continuously and refill as needed without prompting.
• Follow Common House's order of service protocol and escalate guest concerns to management as needed.

Required Knowledge, Skills & Abilities

• Exceptional customer service and interpersonal skills.
• Strong communication skills with the ability to handle guest interactions with discretion, tact, and diplomacy. Proficiency in beverage preparation, including cocktails, beer, and wine service.
• Familiarity with high-volume service environments and strong multitasking abilities.
• Excellent interpersonal and communication skills with a focus on hospitality.
• Ability to handle high-pressure situations with composure and efficiency.
• Ability to remain composed and professional in high-pressure, fast-paced environments.
• Basic proficiency with POS systems and ability to follow event service timelines.
• Professional appearance and demeanor appropriate for high-end member events.

Qualifications

• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical ability to stand, walk, lift (up to 25 lbs), bend, and carry throughout long shifts in a busy environment.

Compliance & Cleanliness

• Adhere to all sanitation, food safety, and workplace safety protocols in line with OSHA and company policies.
• Follow all liquor license laws and Common House procedures regarding responsible alcohol service.
• Use cleaning supplies and chemicals safely to maintain clean workspaces and guest areas at all times.
• Ensure compliance with all ABC (Alcoholic Beverage Control) laws and uphold these standards among fellow staff.

Additional Expectations

• Arrive on time and in proper uniform with a neat and professional appearance.
• Attend all scheduled pre-shift briefings, training sessions, and meetings as required.
• Remain on-site and available during assigned shifts unless released by a manager.
• Maintain familiarity with Common House services, amenities, and emergency procedures.
• Commitment to company policies and procedures, including emergency protocols, liquor licensing regulations, and food safety standards.
• Flexibility to work irregular hours, including evenings, weekends, and holidays based on event scheduling.
• Ability to work independently with minimal supervision while upholding high service standards.

Common House is an equal-opportunity employer and is committed to fostering a supportive and inclusive environment for all team members and guests.