Order Management Specialist

Order Management Specialist Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.This position is a mix of project management, customer service, and planning. This is an on-site position based at our Pewaukee, WI facility. The Order Management Specialist will be responsible for the processing of the orders involved with the pump repairs and testing services offered by FPO, as well as all customer warrantees. Work with engineering on obtaining costs for the pump repairs and process purchase orders to have the repair work completed per the specifications and schedule to meet customer requirements. Maintain a professional work environment and demonstrate written and verbal communication skills.Core responsibilities include:Receive and review customer's orders for accuracy and completeness. Keep and maintain the records of all customer codes, tax codes, sales force codes, invoices and shipping data for each job.Obtain current cost data from vendors for parts and repair services to assist the engineer in preparing the pump repair proposals. Record costs in our business system.Coordinate trucking and logistics information with the Shop team.Participate in and present at production meetings and conduct repair meetings.Processes orders for the parts and repair services required for the pump repair or test as directed by the engineer. Includes loading information and codes for the repair and parts drawings on our business system. (For repairs, TRA's and MVR's)Handles correspondence from our customers concerning the repair orders and customer complaints and service inquiries.Prepares the shipping documents and invoices for the pump repairs jobs.Maintains the files for the customer warranties (TRA's), and processes the orders for replacement parts and services, and shipping papers for the TRA's.Reviews pump repair proposals, inspection reports, and engineering drawings (for repairs) for accuracy and completeness for the pump repair jobs.Processes the orders for the Material Variance Reports (MVR's) for the repair or replacement of defective or missing material.Handles the daily invoicing for all of FPO parts and repairs & shipment reports for management.Qualifications:Education: High School Diploma or equivalent5+ years of experience in contract management, order management, quoting/invoicing, or related fieldCustomer service experienceERP system experience, SAP PreferredMechanical background preferredHigh level of attention to detailStrong communication skills, both written and oral this role requires a high level of engagement with internal and external stakeholders (vendors, procurement, third-party shops, sales, etc.)What we can offer you:Generous PTO package and paid holidaysGenerous retirement savings planCustomizable health, dental and vision insurance (eligible on first date)Career progression plansReward and recognition programsPaid parental leaveTuition ReimbursementCompany Wellness ProgramEmployee Discount ProgramJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.