Associate Specialist, Carrier Operations

Associate Specialist, Logistics at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As an Associate Specialist, Logistics at RXO, you will be responsible for monitoring drivers' delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks.This would be a second shift role covering hours 3pm-midnight.What your day-to-day will look like:Assemble multiple routes for customer orders within a marketMaintain phone communication between external customers and contracted drivers/couriersAssist contracted drivers with delivery issuesResolve any customer issues, complaints and answer questionsMonitoring progress of delivery routesCustomer billing and data entry tasksAssign drivers/couriers delivery routesOversee all unloading processes of returning routes at days endAt a minimum, you'll need:Experience with Microsoft Office products such as Word, Excel, PowerPoint and OutlookIt'd be great if you have:High school diploma or equivalent1-year related experience including call center experienceStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsThis job requires the ability to:Lift up to 25 poundsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.