NOC Analyst

NOC Analyst – Tier 2 | Annapolis, MD | OnsiteRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.MSR Technology Group is hiring an experienced NOC Analyst for a long-term contract opportunity with potential Contract-to-HireLocation: Annapolis, MD – 100% OnsitePay: $35/hr W2 + BenefitsShift: 11:00 PM – 7:30 AM EST | Mid/Overnight ShiftSchedule: 24x7x365 operation – weekends & holidays may be requiredContract: Long-Term | Contract-to-Hire possibleEducation: HS Diploma/GED + 2 years relevant experience OR Associate degree + 1–2 years relevant experienceWhat You'll DoMonitor and troubleshoot IP networks, systems, routers, switches, firewalls, and circuitsMonitor network performance and coordinate with telecom providers for service restorationTroubleshoot and resolve Tier 2 network/system incidentsWork with incident management tools and maintain accurate incident documentationTroubleshoot Cisco devices, TCP/IP, HSRP and BGPSupport high-availability network and data communication environmentsEscalate complex issues and collaborate with senior NOC/network engineersProvide strong customer support while managing multiple incidents and prioritiesRequired SkillsNetwork+ CertificationStrong knowledge of TCP/IP networkingHands-on experience troubleshooting Cisco devicesExperience with HSRP/BGPUnderstanding of ITIL/ITSMStrong troubleshooting, communication, multitasking and attention-to-detail skillsPreferredCCNARemedy / NetcoolServiceNowMicrosoft Office 365NOC TrainingThe selected candidate will be cross-trained across three NOC functions:Transport | DataLink | ApplicationsTraining will cover network monitoring, ground station/data-link systems, routers, circuits, firewalls and application/message-flow monitoring. xhyhwjd Interested candidates can send their resume to Sravan – MSR Technology Group is an Equal Opportunity Employer.