Client Services Manager / Scheduling & Care Coordination

$23 per hour

BrightStar Care of Novi, MI

Job Description

Benefits:

Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Competitive salary
Dental insurance

On-site | Monday - Friday 8:30a-5:00p
On-Call Rotation: Required (additional compensation is provided)
Starting at $23.00/hour

BrightStar Care of Novi is seeking a detail-oriented, adaptable Customer Care Manager / Scheduling Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support.

Why Join Us?

Starting pay of $23.00/hour
Weekly pay with direct deposit
Health, dental, and vision insurance
401(k) with match
PTO
Short-term/long-term disability
Group life insurance

Key Responsibilities

Serve as a main point of contact for client and customer care
Assist with service for 4 territories, ability to be flexible with scheduling and travel between locations
Coordinate staff schedules and care coverage
Build strong relationships with clients, staff, and vendors
Assist with new client intake and service inquiries
Support recruitment, onboarding, and training of field staff
Help monitor employee education and compliance
Assist with office procedures, performance goals, and care quality support
Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary)

Qualifications

High school diploma required
3–5 years of professional experience in a fast-paced environment
Strong organizational and customer service skills
Ability to work independently and manage multiple priorities
Proficient with Microsoft Office and workplace technology
Positive attitude and strong problem-solving skills
Clear Background check including motor vehicle check and full coverage auto insurance

This position is on-site and not remote.
Apply today to join a team that values support, professionalism, and quality care.

Apply

Vacancy posted 18 days ago

Similar jobs that could be interesting for youBased on the Client Services Manager / Scheduling & Care Coordination in Northville, MI vacancy

Customer Service & Scheduling Coordinator
$15 - $18 per hour
...Customer Service & Scheduling Coordinator Share Apply Part-time $15.00 - 18.00 per hour Be the First... ...conversations with professionalism and care What Success Looks Like... ...and learning new systems Able to manage multiple tasks and priorities at once...
Suggested
Hourly pay
Part time
Monday to Friday
Superior Fence & Rail Inc
Canton, MI
2 days ago
Client Care Manager - Transaction Coordinator
$40k - $45k
Client Care Manager - Transaction Coordinator Join to apply for the Client Care Manager - Transaction Coordinator role at Remerica Real Estate Client Care... ...at Remerica Real Estate by 2x Senior Manager, Client Services and Lifestyle Team Account Manager - (OTE $120,000/...
Suggested
Full time
Remerica Real Estate
Novi, MI
3 days ago
On-Site Customer Care & Scheduling Lead
$23 per hour
BrightStar Care of Novi, MI is seeking a detail-oriented Customer Care Manager / Scheduling Coordinator to join our team. This role requires strong organizational skills and the... ...serving as the main point of contact for client care, coordinating staff schedules, and building...
Suggested
Work at office
BrightStar Care of Novi, MI
Novi, MI
1 day ago
Operations Account / Client Manager
...Operations Account / Client Manager to serve as the primary... ...and healthcare services clients. This is not... ...stewardship and operational coordination role for someone who... ..., QA, physicians, scheduling, accounting, and IT as... ...medical review, managed care, disability...
Suggested
Ongoing contract
Work at office
Shift work
Managed Medical Review Organization
Novi, MI
9 days ago
Front Desk Coordinator I
...career that makes you smile?Smile Doctors is seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and... ...and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives...
Suggested
Smile Doctors , LLC
Novi, MI
19 hours ago
Spa Sales & Guest Experience Specialist - Flexible Schedule
...Novi, Michigan to provide excellent customer service and meet membership sales goals. This role involves guiding clients through our services while maintaining high standards... ...of spa offerings. We offer flexible scheduling, performance bonuses, and opportunities for career...
Flexible hours
Hand & Stone Franchise Corp
Novi, MI
3 days ago
Front Desk Coordinator I
Front Desk Coordinator I - Join our growing team of Smile Doctors. Responsibilities Greet and receive customers, determine the nature of... ...reminders and school/work excuses. Make changes to the patient schedule as needed. Coordinate payment arrangements or account...
Temporary work
Smile Doctors of Michigan, PC
Novi, MI
4 days ago
Assistant Store Manager - Customer Experience
...Assistant Store Manager Customer Experience At PetSmart... ...exceptional leadership and service to our pet parent while... ...processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for... ...on productivity and scheduling to grow the business and...
Weekly pay
Minimum wage
Full time
Local area
Immediate start
Home office
Weekend work
Afternoon shift
PetSmart
Northville, MI
5 days ago
Dental Front Desk & Patient Experience Coordinator
...Smile Doctors of Michigan, PC in Novi seeks a Front Desk Coordinator I to greet patients, schedule appointments, verify insurance, and route calls. You... ...check-in patients, notify clinicians, print reminders, and manage payments and chart updates. Excellent verbal and...
Smile Doctors of Michigan, PC
Novi, MI
3 days ago
Patient Experience Front Desk Coordinator
...Doctors in Novi, MI is seeking a Front Desk Coordinator I to join our growing team. You will... ...patients, screen calls, verify insurance, schedule visits, process payments, and update... ...and a friendly, people-first approach to care. No relocation; this is a front desk position...
Work at office
Relocation
Smile Doctors , LLC
Novi, MI
2 days ago
Customer Service Supervisor
...Pet Host Lead (Customer Service Supervisor) Full-Time |... ...polished, professional client experience. This role... ...seek premium, trusted care for their furry family... ..., and membership sales Managing client concerns with professionalism... ...-free common areas Coordinate closely with pet care,...
Full time
Seasonal work
Shift work
Weekend work
Workstream
Novi, MI
2 days ago
Customer Service Coordinator
$62k - $66k
...Customer Service Coordinator Trillium Staffing is now seeking a Customer Service... ..., and operations. This role manages orders from quote through... ...and order acknowledgements Schedule new order processing time in... ...Certificate of Origin documents Our Client Offers Stable, family-owned...
Work at office
Trillium Staffing
Wixom, MI
1 day ago
Front Desk & Patient Experience Coordinator
...seeking a dedicated Patient Experience Coordinator in South Lyon, Michigan. This full-... ...while providing excellent front-office service and safeguarding data integrity.... ...Responsibilities include greeting patients, managing clinic scheduling, and educating patients about their...
Full time
Athletico Physical Therapy
South Lyon, MI
17 hours ago
Contracts and Customer Data Coordinator
...Contracts And Customer Data Coordinator Pioneer the next generation... ...Summary: Responsible for managing contracts, customer master data... ...with company employees, clients and customers, both internal... ...management, project management, service operations; or 7 years of experience...
Contract work
Local area
Work visa
Rolls-Royce
Novi, MI
3 days ago
Sales Account Executive
$1,500 per month
...excellence, innovation, and care. We are committed to... ...to installation and service, everything we do is... ...Sales Engineers, Account Managers, and Project Managers... ...follow-through. Coordinate with operations,... ...Novi, Michigan Schedule: Full-time position....
Full time
Work at office
Local area
Knight Watch
Novi, MI
4 days ago
Inside Sales Account Manager
$1,200 per month
...of a new Inside Sales Account Manager to help us bring outdoor... ...Friday, 8:00 am to 5:00 pm work schedule ~120 hours of paid time off... ...leads and account status. Coordinate office marketing needs in conjunction... ...-sheets and other pieces for clients such as digicap for spec art....
Temporary work
Work at office
Local area
Monday to Friday
Lamar Advertising
Plymouth, MI
2 days ago
Client Relations Manager, Financial Advisory
$70k - $85k
...Marketing is seeking a Relationship Manager to be the key link between clients and financial advisors.... ...include managing client relationships, coordinating events, and ensuring a seamless experience... ...have proven experience in client service and strong organizational skills....
Bill Good Marketing
Novi, MI
3 days ago
Relationship Manager I (Livonia, MI)
$59.5k - $70k
...planning, investment management, business management,... ...kind of comprehensive care once reserved for only... ...legally bound to act in our clients’ best interests —... ...role within the Client Service department. The RM is... ...collaborate across teams. Work Schedule This professional role...
Temporary work
Work at office
Local area
Home office
Monday to Friday
Flexible hours
Mercer Advisors
Livonia, MI
7 days ago
Customer Project Manager
...high-quality technologies and services that spark enthusiasm and... ...Overall responsible for project management deliverables (set-up of... ...communication strategy, project schedule, milestones, work breakdown... ...fulfill project objectives. Coordination of Hardware and Software...
Local area
Bosch USA
Plymouth, MI
17 hours ago
Account Manager
...profitable growth and margin management of the assigned programs/... ...financial/economic issues and coordinating part transfers Support Finance... ...of formal amortization schedules with customers Lead and develop... ...and provide superior service to our customers. Because we...
Work at office
Local area
Remote work
Cooper Standard
Northville, MI
1 day ago
Account Manager II
...implementing solutions. Coordinates and collaborates with... ...Building, Time Management, Organization, Self-Motivation... ...& Maintaining Strong Client Relationships, Data... ...job, performance, schedule, and work assignment.... ...Citizenship and Immigration Services' E-Verify program (For...
Night shift
Federal Express Corporation
Novi, MI
18 hours ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...guests receive excellent customer service throughout their stay. The... ...guest concerns, and helps manage the check-in and check-out process... ...employees, creating shift schedules, assisting with guest service... ...and reservations, coordinating with housekeeping and maintenance...
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Novi, MI
4 days ago
Dental Front Desk Coordinator | Flexible Hours
$20 - $23 per hour
...organizational skills and a friendly attitude to provide exceptional patient experiences. Responsibilities include greeting patients, managing schedules, and handling insurance verifications. The role offers a guaranteed hourly rate of $20-$23 and benefits like paid vacation...
Hourly pay
Flexible hours
Hometown Dental
Canton, MI
1 day ago
Accounting Manager
$80k - $90k
...CHARTER TOWNSHIP OF PLYMOUTH Accounting Manager Job Description Job Title: Accounting Manager... ...of year-end financial analysis, schedules, workpapers, and preparation of footnotes... ..., and professional contacts. Ability to coordinate multiple tasks, meet deadlines, and maintain...
Full time
Work at office
City of St Joseph
Plymouth, MI
4 days ago
Business Development & Client Success Manager
$60k - $80k
...Description Business Development & Client Success Manager Location: Metro Detroit,... ...innovative engineering services, workforce solutions, and... .... Monitor attendance, scheduling, workforce updates, and daily... ...and company systems. Coordinate with Recruiting, HR, Payroll...
Full time
Work at office
Local area
MARTIN Technologies
Novi, MI
9 days ago
Customer Solutions Coordinator
...Customer Solutions Coordinator As a Customer Solutions Coordinator you will be responsible for orchestrating the service delivery process for Arcwood customers. This role will lead... ...Arcwood policies and approved by Account Managers (except for Tier 4) Receives customer...
Arcwood Environmental
Livonia, MI
4 days ago
Animal and Customer Care Assistant Manager - Westland
...Animal and Customer Care Assistant Manager Location Westland, MI... ...rehabilitation, and adoption services. With a team of... ...(compressed work schedule option!) Paid Time Off... ...and properly retained. Coordinate with other locations... ...situations. Strive to support clients beyond the first need...
Full time
Work at office
Local area
Flexible hours
Weekend work
Michigan Humane
Westland, MI
4 days ago
Executive Director, Customer Account Management, MAC/EV
$210k - $308k
...program delivery, customer management, and sales strategy... ...of the scope, schedule, budget, and business... ...Telematics, Connected Service, and ADAS systems for... ...identify program risks, and coordinate meetings with the PM and... ...in consulting and/or client-facing roles is preferred...
Temporary work
Work at office
Flexible hours
HARMAN International
Novi, MI
3 days ago
Animal Care & Customer Service Supervisor
..., MI is seeking an Animal and Customer Care Assistant Manager to support the ACC Manager in daily shelter... ...staff, supervise safety and protocols, coordinate transfers, and manage schedules while delivering outstanding customer service. As a senior ACC team member, you will...
Michigan Humane
Westland, MI
4 days ago
Sales Account Manager
...Sales Account Manager Under limited direction, the Sales Account Manager builds and... ...organization's policies, products and/or services. Essential duties and responsibilities... ...provides detailed reports for management. Coordinates cost-related commercial and business...
American Furukawa Inc
Plymouth, MI
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Client Services Manager / Scheduling & Care Coordination. Be the first to apply!