Senior Technical Support Engineer

Technical Support Engineer – FortiNAC ETAC Team Position overview and Job Responsibilities Provide technical support to customers on security devices and cloud deployments. Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture. Recommend corrective actions based on gathered data and its analysis. Run real‑time phone or remote access sessions with customers. Apply networking knowledge with a focus on L2, L3, L4, and L7. Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing. Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes. Required Knowledge and Experience Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, Proxy, VLAN, Routing, Content‑based routing, or URL modification OSI model Operating systems: Windows, Unix or Linux Internet security: firewall, IPSs, or Mail Security Gateways Desired Qualifications Relevant industry certifications (FCNSA, CCNA, CCIE) Basic experience with security devices such as firewalls, IPSs, Mail Security Gateways Knowledge of dynamic routing protocols and implementation (OSPF, BGP) Knowledge of authentication protocols and methods (LDAP, SSO, 2‑factor authentication) Proficient spoken and written English Positive, communicative, and customer‑oriented attitude Education Bachelor's or Master’s Degree in Engineering. Compensation and Benefits US base salary range: $87,000–$107,000. Benefits include medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation, sick time, and a comprehensive leave program. All roles are eligible for the Fortinet equity program; bonus eligibility is reviewed at the time of hire and annually. Must be authorized to work in the U.S. without sponsorship. US citizenship is required. EEO Statement Fortinet is an equal‑opportunity employer. We value diversity in our company and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status in the location where the candidate is applying. #J-18808-Ljbffr