Bilingual Technical Support Specialist
$43.68kFull-time
Tech Mahindra
Salary: $43,680 - 43,680 per year Requirements:
- Minimum 1 year of experience in technical support
- High school diploma or equivalent educational background
- Strong analytical and problem-solving abilities
- Exceptional written, verbal, and listening communication skills
- Proven customer service skills
- Fluency in English and French
- Commitment to complete online training with full attendance
- Ability to pass a background check
- Reliable high-speed internet connection (minimum 100 MBPS download, 30 MBPS upload) with a wired Ethernet/LAN connection
- Act as the initial point of contact for customers seeking technical support
- Offer step-by-step guidance for users to troubleshoot common issues like connectivity and VoIP registration along with equipment setup
- Educate customers about product functionalities and troubleshooting methods to enable them to resolve issues independently
- Address customer complaints and concerns empathetically and professionally, ensuring prompt resolution and satisfaction
- Create, update, and manage support tickets, ensuring comprehensive documentation of customer issues and solutions in the CRM system
- Escalate complex technical problems to higher-level support or relevant departments for thorough investigation and resolution while ensuring timely follow-ups with customers
- Work collaboratively with other teams, such as Network Operations and Customer Service, to comprehensively resolve customer issues
- Utilize knowledge bases and tools to aid in problem-solving
- CRM
- Ethernet
- Support
- LAN
- Network
More:
We are looking for a Tech Support Agent to join our team, dedicated to delivering exceptional technical assistance to our customers. This role is fully remote, allowing you to work from the comfort of your home. We offer competitive pay starting at $21.00 per hour along with benefits including dental care, vision care, and paid time off. Our team values strong communication skills and a collaborative environment, ensuring a seamless experience for our customers.
last updated 41 week of 2026
Vacancy posted 3 days ago
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