Incident Commander

Enterprise Incident Management Senior Consultant The Enterprise Incident Management (EIM) Senior Consultant role is responsible for supporting the coordinated, enterprise-wide response to significant incidents impacting business operations, technology, facilities, vendors, and reputation. The role operates within a 24/7 follow-the-sun model and ensures incidents are actively managed through detection, escalation, response, communication, and post-incident review. This position plays a critical role in driving consistent incident handling, enabling rapid response, minimizing business disruption, and supporting overall organizational resilience. Incident Management Support real-time monitoring and assessment of potential incidents across the enterprise Coordinate the triage and escalation of incidents in alignment with established thresholds and severity criteria Facilitate timely activation of incident response teams and escalation pathways Coordinate cross-functional teams (Technology, Business Units, Legal, HR, Communications, Third Parties) to drive resolution Maintain situational awareness and provide ongoing updates on incident status, impact, and risks Manage incident SWAT calls and communication channels Ensure incidents are logged, tracked, and managed through the full lifecycle Communication and Stakeholder Management Facilitate clear, timely, and consistent communication to stakeholders, including leadership and impacted business units Engage with regulatory, vendor, and client communication processes when required Incident Governance, Reporting, and Documentation Ensure adherence to enterprise incident management policies, standards, and procedures Maintain accurate documentation of incident timelines, decisions, and actions Support governance reporting, metrics tracking, and performance analysis Contribute to the continuous improvement of incident management processes and controls Post-Incident Review and Continuous Improvement Support and/or facilitate Post-Incident Reviews (PIRs) and After-Action Reviews Track remediation activities through completion and validate effectiveness Process and Framework Support Contribute to the development and enhancement of incident management methodologies, playbooks, and templates Support testing exercises, simulations, and scenario planning Partner with resilience, risk, and control teams to strengthen preparedness Required Skills & Experience Strong understanding of incident management and operational functions across Northern Trust Ability to manage multiple incidents simultaneously in a high-pressure environment Excellent communication and stakeholder management skills Strong analytical and problem-solving capabilities Experience working across cross-functional teams in a large, complex organization Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks preferred Experience:• A College or University degree and/or relevant proven work experience is required• 5-7 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls. Salary Range:

$78,945 - 134,235 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Northern Trust