Sales Support Specialist

Sales Support Specialist

Mazak Corporation is looking for a Sales Support Specialist to join the Southwest sales team at our Southwest Technology Center located in Houston, TX. A sales support specialist provides administrative and logistical assistance to a sales team, acting as a bridge between the sales staff, service staff and customers to ensure a smooth and efficient sales process. Their duties include handling customer inquiries, processing orders, assisting with cutting and machine demonstrations on the showroom floor, and providing administrative support to the sales team, ultimately aiming to improve customer satisfaction and sales operations.

Scope and Responsibilities: Essential duties include, but are not limited to the following:

• Proactively attains a safe and healthy work environment for all employees.
• Responding to customer inquiries, answering questions about products, tracking orders, and investigating shipping issues.
• Processing purchase orders and invoices, managing customer portals, and handling basic administrative tasks like scheduling and filing.
• Monitor customer preferences to determine focus of sales efforts, and installation support.
• Direct and coordinate activities, in conjunction with DSMs, involving sales of manufactured products, services, commodities, or other subjects of sale.
• Process orders and prepare documents to determine profitability.
• Confer or consult with department heads and marketing resources to plan advertising services and to secure information on equipment and customer specifications.
• Assist DSM to resolve customer complaints regarding sales and service.
• Represent company at company events ( i.e. Discover) to promote products.
• Understand competitor's offerings and how MAZAK products and services compare.
• Work with customers to clearly understand the needs for effective and accurate quotes and SOC documents.
• Assist DSM to determine closing strategy per order/customer.
• When necessary, prepare sales/product presentations.
• Assist in generating monthly forecasts and submitting monthly reports.
• Coordinate and facilitate relationships between customer and factory personnel.
• Host customers visit MAZAK showroom and or factory.
• Entertain as required in a business-wise manner.
• Adhere to company and Corporate Code of Conduct guidelines.
• Maintain professional and technical knowledge by: reviewing professional publications, participating in professional societies, establishing personal networks internally and externally.
• Contribute to monitor engineering effectiveness of products with performance feedback to the factory.
• Contribute to overall sales team efforts in assigned regions.
• Participate in regional and national machine tool trade shows when appropriate.
• Inform the executive team of all potential orders and significant customer activities.
• Perform customer needs assessments; evaluate customer satisfaction.
• Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request.

Education/Certification: High school or equivalent education. Bachelor's degree in business preferred.

Experience: Five to seven years' experience in a fast-paced, highly technical capital goods environment. Experience working with systems such as D365.

Skills: Overall knowledge of entire product/service portfolio. Overall knowledge of machine options and required parts supply. Knowledge of machinery parts supply business. General business finance. Knowledge of capital goods financing and leasing. Project Management. Ability to read and understand blueprints and drawings. Effective negotiation support. Written and interpersonal communications. Knowledge of principles and methods for showing, promoting, and selling products or services – including marketing strategies and product demonstration.

Environment: Primarily in-house role, with support for customer visits to the showroom on as needed basis. Support the executive team as requested. Must be open to continuous training from DSM or Sales Coordinator Manager. Participate in meetings with sales support, sales, service, engineering, and the executive team as needed. EOE, including disability/vets