Assistant Operations Manager

Janitorial Operations Manager Assistant/ Quality Assurance & Safety Coordinator

Rising Star Corp is seeking a motivated, organized, and detail-oriented Janitorial Operations Manager Assistant/ Quality Assurance & Safety Coordinator to support daily operations across multiple commercial and government facilities. This position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment.

The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills while thriving in a fast-paced environment.

Key Responsibilities

• Respond to customer requests, questions, and complaints within a 2-4 hour response time.
• Conduct customer walk-throughs to evaluate service quality and address customer concerns.
• Develop and implement corrective action plans for ongoing service issues.
• Build and maintain positive relationships with customers through regular communication and follow-up.
• Pursue opportunities for additional contracts, special projects, and service expansions.
• Review, verify, and assist with employee payroll.
• Create and coordinate schedules for specialty floor care and other project work.
• Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM.
• Update site log books annually and ensure required documentation remains current.
• Monitor and approve supply orders while maintaining appropriate inventory levels.
• Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files.
• Train, mentor, and provide ongoing guidance to field supervisors.
• Conduct semi-annual employee performance evaluations.
• Perform routine quality control inspections at customer facilities.
• Prepare and distribute quality control reports to customers and supervisors.
• Ensure corrective actions are completed promptly and documented appropriately.
• Promote continuous improvement in service quality and operational efficiency.
• Conduct quarterly employee safety meetings.
• Maintain records of workplace accidents, incidents, and near-miss events.
• Ensure all employees complete required safety and compliance training.
• Train employees on company safety procedures, proper equipment usage, and contract scope of work.

Qualifications

• Previous experience in janitorial operations, facilities management, quality assurance, or operations management preferred.
• Strong leadership and supervisory skills.
• Excellent customer service and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus.
• Valid driver's license with the ability to travel between customer locations.
• Ability to work flexible hours, including occasional evenings and weekends, as business needs require.

Preferred Skills

• Commercial janitorial industry experience.
• Experience managing multiple locations and field employees.
• Knowledge of quality assurance programs and safety compliance.
• Experience with payroll review, scheduling, inventory management, and employee training.

Additional Information / Benefits

Workers Compensation, Social Security Benefits and Unemployment Insurance.

Rising Star is an Equal Opportunity Employer.

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Operations Manager

This is a Full-Time position