Maintenance Supervisor

JOB SUMMARY : General apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, knowledge of safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, and ability to flex work schedule to accommodate after hour and weekend emergencies by participating in After Hours Emergency On-Call Program. Must have a current journeyman, or above, license in Heating and Air Conditioning, plus significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs.

Continue to organize, coordinate, and manage the overall maintenance program of home community including exterior property appearance, timely work order service, quality make- ready program, and cost-effective inventory control of the property. Responsible for maintaining the physical condition and appearance of the site.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by supervisory personnel.

• Diagnose and perform major, minor and routine maintenance/repair in a timely and professional manner. Assure all service requests are completed on a daily basis. Accurately document work performed on service request, including parts and return to supervisor by end of day. Complete renewal service requests in the same timely fashion. Follow-up on completed service requests to ensure satisfaction. Follow-up on incomplete service requests.
• Promote good public relations with residents, co-workers, and company staff through great "people" attitude and resident trust. Always display a friendly and courteous attitude towards residents and other employees. Never confront supervisor or other employees in front of residents.
• Inspect vacated apartments and complete make-ready checklist. Inform site manager of needed services and repairs. Routinely perform duties to restore apartments to "makeready" status. Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed. Ensure adequate number of make ready units are available and that the products are up to company standards. Coordinate status of makereadies with leasing staff.
• Complete special projects as may be assigned and prioritized by the On-site manager.
• Inspect exterior of the property. Perform building and common area upkeep on a daily basis in accordance with company standards. Assist in keeping grounds neat and free of litter.
• Assist with the tenant improvements as required. Schedule make ready employees as necessary. Maintain an average of 50% of make-readies are market-ready on a monthly basis. Ensure vacant units are "trashed-out" within 24 hours of move-out.
• Complete or oversee the completion of preventative maintenance. Maintain accurate records and provide resident training as required.
• Order parts and supplies and maintain inventory, utilizing inventory system. Maintain shop appearance to standards to facilitate quick assessment of supply inventory. Maintain proper equipment, and equipment inventory to ensure warranty compliance.
• Obtain bids and negotiate prices, as necessary, with vendors and contractors. Coordinate delivery and work schedules with vendors, contractors, and On-site Manager.
• Perform effective emergency maintenance (after hours) as required.
• Coordinate maintenance objectives with the On-site Manager daily.
• Perform, and report on, all work according to the safety standards of the company, OSHA and health codes. Perform work area clean-up on a weekly basis.

SUPERVISORY RESPONSIBILITIES : Reports directly to the on-site manager. In absence of manager, supervises and schedules maintenance and on-site personnel. Works with property manager, administrative division staff, staff members of other developments, outside vendors and service providers.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE :

• High school diploma or general education degree (GED)
• Two years related experience in property management/training preferred
• or equivalent combination of education and experience.

OFFICE EXPERIENCE: Proficient in MS Office, particularly email (both the desktop version and web based), word, and excel; knowledge of office management systems and procedures, excellent time management skills, ability to multi-task and prioritize work. Attention to details and problem-solving skills.

LANGUAGE SKILLS : Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.


REASONING ABILITY : Ability to add and subtract numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel and reach with hands and arms. The employee frequently is required to walk, climb, or balance, and talk or hear. The employee is frequently required to sit; stoop, kneel, and/or crouch. The employee must frequently lift and/or move up to 25 pounds and, on rare occasions, move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.

• May require the need for frequent shifting of priorities and deadlines.
• Must have a valid driver's license and valid liability insurance.
• May require use of personal vehicle.
• May require overtime to meet deadlines.
• May require out-of-town travel to conferences.