Service Advisor

Job Description

Job Description

Range of pay is estimated because the commission is 70% of the pay. Base salary offered for training period and separate rate after training is completed. Low end salary is $55,000 including commission and average is $75,000 including commission. There is no cap on earnings; therefore, a Service Advisor can exceed these ranges based on sales skills.

Descriptive Summary

A Service Advisor is an entry level sales professional that speaks with clients and potential customers to help them learn about the Ziebart® products and services. Their duties primarily include meeting with clients, explaining how the company’s products or services function, and supplying training for the product or service to the customer.

Key Performance Indicators

Primary Job duties in this role:

• Check-in customers for service.
• Provide customer service on available services.
• Follow up on sales leads.
• Offer product and service information to prospective customers.

Core Functions

List the core functions of the position:

• Performs check-in process for MTC and retail customers.
• Establish and support healthy, long-term relationships with clients to generate repeat business and referrals.
• Input product and services sold into IBart.
• Take incoming calls from customers.
• Book retail appointment for all inquiring customers
• Follow up with customer on vehicle status.
• Call and follow up on sales leads given.
• Conduct quality control inspection on customers' vehicles before picking up.
• Give customer overview of services performed at pick up.
• Maintain a professional work environment.

JOB Qualifications:

• Above-average communication and people skills 
• Acceptable negotiation and persuasive skills for the purposes of closing deals.
• Good networking skills and the ability to manage multiple client inquiries and customers.
• Ability to work under pressure and devise sales strategies.
• Ability to explain product features and benefits in a way that stands out over competing brands.
• Enthusiastic about selling and finding ways to satisfy customers’ needs.
• Resilience and a willingness to deal with rejection.
• Excellent organization and management capabilities, including being a collaborator.

Winning Behaviors, Competencies, and Skills

Define behaviors and values:

Personality and communication (soft skills):

• Strong presentation skills with a desire to become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products.
• Establish and support healthy, long-term relationships with clients to generate repeat business and referrals.

Experience

Education:

High school diploma

Work Experience:

• 2+ years of Sales experience in a retail or service setting.

Industry Knowledge:

Familiar with the automotive industry or ability to learn the industry.