Clinic Supervisor (Ophthalmology)

Company: Associated Retinal Consultants Job Title: Clinic Supervisor Department: Ophthalmology Reports To: Clinic Manager Location: Rochester, MI Summary: The Clinic Supervisor maintains the overall operations of the office, focusing on superior patient care experiences, providing employee performance support, and ensuring associated administrative and clinic tasks are managed accurately, effectively and timely. The role ensures clinic staff are trained and productive, and works closely with physicians to meet the needs and expectations for staffing dynamics, schedule requirements, patient care expectations, and clinic flow. Essential Duties and Responsibilities Enforcement of clinic and corporate policies and procedures, such as punctuality and attendance, dress code, use of corporate attendance line and cellphone and social media policies, etc. Directly supervise performance of the clinic staff, including establishing and monitoring staff schedules, monitoring staff time clock punches and making necessary corrections, proactively identifying and addressing personnel issues, managing daily performance expectations, and preparing and delivering annual performance reviews. Coordinate clinic schedule per each Physician’s preference. Establish and maintain positive relations with referring Physician groups and other healthcare providers. Provide various levels of supervisory support to ARC associated satellite locations, as needed. Establish and maintain clinic and patient flow in a way that supports Physician preference and ensures patients have a positive clinic experience. Proactively identify and resolve patient/family concerns. Ensure staff are successfully trained in their respective roles, including a strong understanding of the most commonly used diagnosis and procedure codes, prior authorization requirements related to drugs, insurance limitations related to drugs and patient eligibility, and copay assistance programs. Step into the Medical Office Specialist (MOS) position and cover front office tasks as necessary. Proactively identify IT issues (equipment/phone) that could impact clinic and facilitate a resolution with the appropriate department/entities. Engage with clinic supervisors across the organization to support physician needs and ensure clinic staffing needs are met. Actively communicate with research coordinators/study patients in scheduling and staffing, as necessary. Ensure adequate inventory of office and clinic supplies. Provide supervisory and administration with reports, as required. Travel to other ARC locations as requested. Responsibilities may be dependent on specific location and not required of all employees in that position. Perform all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations. Qualifications Expert knowledge of insurance carriers and the need for referrals and/or prior authorizations required for various procedures and/or drugs, seeking additional information if needed. Expert knowledge of drug assistance programs and completing necessary patient enrollment as needed. Excellent interpersonal skills to work effectively with others and provide superior customer service to patients. Analytical and problem solving skills. Excellent communication and teamwork skills. Good organization skills. Ability to work well in a fast‑paced, high‑stress environment. Education and Experience High school diploma or equivalent is required. At least three (3) years of supervisory experience is preferred. Systems and Technology Proficient in Microsoft Excel, Word, PowerPoint, Outlook. Expert in Practice Management system. Solid foundation in Electronic Medical Records (EMR) system. Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems. Physical Requirements This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. EEO Statement EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr