Project Manager

Technical Project Manager

Responsible for leading the initiation, planning, execution and closure phases of the project life cycle for IT projects involving multiple technologies, multiple systems, business unit functions and stakeholders. Projects range in size from medium to large complex efforts in support of strategic business goals and objectives. Applies project management knowledge, skills, tools and techniques to project and program activities in order to meet IT related delivery requirements against a baseline of cost, schedule, and scope.

Project initiatives involve multiple technologies, integrated systems, business unit functions and customers. The Project Manager performs the essential functions required to ensure consistent, quality, successful delivery of assigned projects, while managing competing demands of scope, schedule, cost, risk, quality, and stakeholder expectations.

Experience for this role need to include the following:

• Technical Project Management Knowledge: Understanding of Microsoft 365, Azure Active Directory, and tenant management.
• Network infrastructure project management experience
• Cloud infrastructure project management experience
• M365 Project management experience

Duties and Responsibilities

The duties of this position are performed under supervision of Associate Director. Most assignments completed will be subject to periodic review and approval by the Associate Director.

Scope Development (15%)

-Formulates/defines project scope objectives in a collaborative manner with business customers, IT technical staff and the PMO through independent research and fact-finding in order to understand the needs of the project and estimate the effort in terms of time and money.

-Assess hardware, software, and licensing needs, and directs customers on developing fiscal budgets for project spending; discusses ROI where appropriate to understand and capture stated benefits.

-Ensures formal acceptance of the project scope; ensures that the scope and stated goals include all the required work to complete the project.

Requirements Elicitation (15%)

-Works closely with the user community in validating that the technology solution discovered in scoping will meet their needs.

-Elicits formal requirements using interviews, requirements workshops, site visits, surveys, business process descriptions, Use Case scenarios, as well as business, task and workflow analysis.

-Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.

-Proactively communicates and collaborates with external and internal customers to analyze needs and functional requirements and delivers the following artifacts as needed: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface designs.

-Utilizes experience in using enterprise-wide requirements definition and management systems and methodologies required.

-Drives and challenges business units on their assumptions of how they will successfully execute their plans.

Project Life Cycle Management (30%)

-Manages the initiation, planning, execution, controlling and closure processes of the project life cycle.

-Prepares project charters to formally initiate the project and secures sign-off by the sponsor.

-Leads business and technical teams through solution validation, installation and implementation plans, etc. Teams may be augmented with consultants and suppliers determined within the boundaries of the project and product solution. In most cases, the extended set of consultants and suppliers will be considered part of the project team and must be managed by the Project Manager.

-Performs all aspects of schedule management to determine planned start and finished dates and baselines the project activities.

-Tracks and manages project schedules to ensure delivery of critical path milestones agreed to and approved by the customer and IT; integrates schedule dependencies with other initiatives.

-Tracks and report project progress and project team performance, risk and issues to project stakeholders.

-Coordinates vendor implementation activities which are external in nature but must be seamlessly factored into the program timelines.

-Assures Project Quality Management throughout the project through progress and reviews of deliverables against established requirements baselines.

-Engages in multiple project initiatives simultaneously.

Project Communication (10%)

-Performs most aspects of communication management for the program/project; develops communication plans, messages, and makes project related presentations to various audiences (internal and external). On large initiatives, communication will occur in coordination with other organizations such as Communication and Marketing or selected business leads. The PM will work with the appropriate liaison to assure accurate and comprehensive messaging.

-Serves as the primary liaison between the sponsor, health system staff, IT technical resources, and vendors to communicate project health, coordinate and schedule department activities,

Budget Planning & Reporting (10%)

-Assists in planning and preparation of department budgets by providing budgetary assessments of proposed hardware/software and purchased services associated with the project.

-Assists in planning and preparation of requests for proposals for technology products and/or new business initiatives. Often times this will include a compilation of cost comparisons from suppliers to input into the customer’s budget planning process.

-Ensures department costs are billed properly.

Professional Development (10%)

-Stays current on industry developments and standards as they pertain to assigned areas of responsibility.

-Maintains PMI certification through participation in industry sponsored activities, conferences and events.

-Belongs to professional project management organizations, including PMI.

Process Improvement (5%)

-Researches independently, evaluates and recommends process improvement goals as the PMO evolves in quality and maturity.

-Lends expertise to internal process improvement teams and task forces.

-Adopts new process changes in support of PMO structure and functions.

Other (5%)

-Reads and responds to (as appropriate) work-related communications.

-Creates and manages documentation repository/training guides/operational procedures.

-Maintains directed computer based learning on an annual basis.

If Certification is required for your role, you are expected to obtain and maintain your certification as a condition of employment

Organizational Expectations

Practices within the policies and procedures. Adheres to the Value statements as demonstrated through positive guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.

Minimum Qualifications

For Hire:

-A Bachelor's degree in Computer Science, Business, Information Technology or relevant field or equivalent combination of education and experience

-Five (5+) years experience of formal project leadership with various project lifecycle methodologies (waterfall, agile, iterative, etc.).

-Minimum of three (3+) years experience in role where responsible for specific technologies, specialties and/or disciplines (e.g. applications development, networking, telephony, data base administration, etc.).

-Strong political and people skills to effectively communicate and manage change.

-Proven track record of customer relationship management with suppliers, IT technical managers/directors, etc.

-Demonstrated experience as a Project Manager producing and managing project delivery documentation with an emphasis on formal project lifecycle and SDLC documents.

-Familiarity with healthcare IT delivery and preferably experience in a small or critical access hospitals.

-Proficiency in the utilization of project management scheduling tools (e.g. MS project, CA Clarity, PlanView, etc.) is required.

-Analytical skills to identify problems and offer solutions.

-PMP certification preferred, but not required

On going:

-Ability to stay current on IT and technology trends.

-Maintain PMI certification through participation in industry sponsors activities, conferences and events.

-Maintain directed computer based learning on an annual basis.

Key competencies of projects managers include:

-Influencing and leading

-Relationship management

-Planning and organizing

-Critical thinking and problem solving skills

-Communication skills

-Multi-tasking

-Teamwork

-Technical knowledge

-Conflict management