Senior Director of Operations

Seeking a dynamic and experienced Senior Director of Operations to lead and manage the daily operational functions across all clinic locations. This high-impact leadership role is responsible for optimizing workflows, ensuring regulatory compliance, maintaining high standards of patient care, and fostering a strong culture of collaboration, communication, and continuous improvement. The Senior Director of Operations will report directly to the Vice President of Operations and work closely with physician leadership, site managers, and MSO (Management Services Organization) stakeholders to drive operational excellence, physician satisfaction, and sustainable growth. Benefits Medical insurance Dental insurance Vision insurance 401K with company match Health Spending Account (HSA) Paid vacation Responsibilities Operational Leadership & Oversight Oversee daily operations across all clinic sites, ensuring efficiency and consistency in front desk, call center, referral coordination, surgical scheduling, digital patient engagement, and medical records management. Supervise key operational departments, including: Orthopedic and Physical Therapy front desk operations Patient Care Coordinators Appointment schedulers Surgical Coordinators Medical Assistants Physical Therapists X-ray department Lead and manage facility maintenance and infrastructure support across all locations. Monitor clinical and administrative performance, providing guidance, training, and coaching to staff and site managers. Serve as a strategic advisor and liaison to the Revenue Cycle Management (RCM) team, guiding department leadership in resource allocation and operational improvements to enhance revenue cycle efficiency, without direct reporting responsibility; leverage in-depth knowledge of the revenue cycle to identify opportunities, support initiatives, and drive cross-functional collaboration. Strategic Planning & Execution Partner with the Vice President of Operations and principal physicians to shape and implement long-term operational strategies aligned with organizational goals. Drive new initiatives to improve provider experience, patient satisfaction, financial performance, and departmental cohesion. Serve as a key liaison between the practice and the MSO, collaborating on operations, finance, marketing, and IT functions. Actively participate in cross-departmental planning and innovation efforts to align priorities and support scalable growth. Compliance & Quality Assurance Serve as the Head of Compliance, ensuring adherence to all federal, state, local regulations, and internal policies and industry standards. Implement and maintain protocols and procedures that support quality assurance, risk management, and operational consistency across all locations. Culture & Communication Foster a collaborative, patient-centric culture rooted in accountability, respect, and continuous improvement. Champion interdepartmental communication, transparency, and physician engagement throughout the organization. Develop and sustain strong working relationships with physicians, clinical teams, administrative staff, and MSO partners. Requirements Authorized to work in the US without sponsorship 7-10 years leadership experience in a multi-site outpatient or clinical setting Bachelor's degree in healthcare administration, business administration or related field Orthopedics experience preferred #J-18808-Ljbffr